17,230 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Other tags

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Microsoft needs to release my tenant for my email account

Microsoft needs to release my tenant from my email address. I was on the phone with a representative that gave me microsoft phone numbers because he said I need greater help to resolve this issue. None of them lead to being able to speak with a live…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-02T11:51:18.5866667+00:00
Joanne Miller 0 Reputation points
answered 2026-07-02T13:32:26.24+00:00
Joanne Miller 0 Reputation points
1 answer

Admin access for OMPORTAL

Hi I required admin access for the OMPORTAL parking to allow me to update people details.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-02T12:52:06.61+00:00
Lisa rice 0 Reputation points
answered 2026-07-02T13:24:26.79+00:00
Rin-L 22,265 Reputation points Microsoft External Staff Moderator
0 answers

Microsoft Account for Power Apps

Trying to create an account for Microsoft Power Apps for free using my corporate email address

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-02T13:19:42.0933333+00:00
Daniel Rubinstein 0 Reputation points
2 answers

Godaddy delete

Your system still shows my account tied to Godaddy. That was canceled back in December. Yet I STILL cannot and do NOT have full access and control of my account! How to break Godaddy relation permanently?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-02T11:27:22.87+00:00
DX 0 Reputation points
edited an answer 2026-07-02T13:16:13.2666667+00:00
Jess-Q 12,415 Reputation points Microsoft External Staff Moderator
1 answer

MFA locked out of M365 Business tenant – only Global Admin – need Data Protection reset (Tracking ID #[Moderator note: Personally Identifiable Information removed])

I am the sole Global Administrator on a Microsoft 365 Business tenant and have been locked out for 6 days due to an MFA issue. The authenticator is requiring a code I cannot receive. I have an open support ticket (Tracking ID [Moderator note: Personally…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-26T13:50:12.3566667+00:00
Heather O'Shea 0 Reputation points
edited an answer 2026-07-02T13:11:47.6066667+00:00
Rin-L 22,265 Reputation points Microsoft External Staff Moderator
1 answer

how to fix Error Code: 399287

“SMS not received” and MFA on my phone does not respond

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-02T08:35:07.6733333+00:00
MPP 0 Reputation points
commented 2026-07-02T12:54:26.42+00:00
Gabriel-N 19,595 Reputation points Microsoft External Staff Moderator
0 answers

cant update credit card

Hi, i had a UK credit card for the subscription of the company. It was renewd for a new one, but now i cant choose country uk, only argentina.... we work from aragentina but pay in UK... as we always did. But now payment is not accepted, i suspect…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-02T12:42:44.7033333+00:00
Lucas Stuart Milne 0 Reputation points
1 answer

Reset MFA for Global Admin

I am Microsoft 365 global admin and I am locked out due to MFA. I need MFA reset for my tenant. Domain: maryska.eu

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-01T12:40:54.18+00:00
Karel Maryška 0 Reputation points
edited an answer 2026-07-02T09:54:57.6+00:00
Jess-Q 12,415 Reputation points Microsoft External Staff Moderator
1 answer

account won't work

I have created a personal account and business account with the same email. This is creating problems. How do I talk to someone.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-02T08:19:05.21+00:00
Jake Sugg 0 Reputation points
answered 2026-07-02T09:28:12.17+00:00
Henry-N 15,065 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

MICROSOFT 365 - NO ACCESS TO BUSINESS ACCOUNT

On Sunday morning I changed my password and didnt properly copy it over.  Unfortunately, I dont have Authenticator set up so am now not able to get into my emails.  I understand that this is a design issue and appears to be a common problem.    I logged…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-30T06:47:24.5733333+00:00
Simeon 20 Reputation points
accepted 2026-07-02T09:06:11.4266667+00:00
Simeon 20 Reputation points
1 answer One of the answers was accepted by the question author.

Request Certificate of residence 2026 for Malaysia

Hi, i need certificate of residence 2026 for Malaysia, can you please email to me, thanks in advance.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-02T07:53:32.42+00:00
King 0 Reputation points
accepted 2026-07-02T08:38:00.9233333+00:00
King 0 Reputation points
2 answers One of the answers was accepted by the question author.

I got locked out of all Office365 user accounts, including the Global admin accounts.

I've been experiencing an authentication issue with my Microsoft 365 tenant that prevents access to the Global Administrator account and other user accounts through both the web and in-app Issue Summary: When attempting to sign in through a web browser,…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-30T07:48:35.9333333+00:00
Steve 20 Reputation points
edited a comment 2026-07-02T07:55:31.5633333+00:00
Abhay 250 Reputation points
1 answer

Unable to Verify Global Administrator Account (Error 399287)

Hello Microsoft Support, I am unable to complete the verification process for my Microsoft 365 Business Premium Global Administrator account. I keep receiving Error 399287 with the following message: "Sorry, we're having trouble verifying your…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-02T04:32:37.43+00:00
Rizki Angga Prabowo 0 Reputation points
edited the question 2026-07-02T07:21:34.4333333+00:00
Daniel-Vo 6,175 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Certification of Tax Residence for the Tax Year 2026 for the Microsoft

Dear Microsoft Team, I am writing to request a Certification of Tax Residence for the Tax Year 2026 for the Microsoft entity that issues invoices for my account. This document is required by my local tax authorities to apply the Double Taxation…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-01T13:28:54.4733333+00:00
Karolina Kabaj 20 Reputation points
accepted 2026-07-02T07:19:25.1133333+00:00
Karolina Kabaj 20 Reputation points
1 answer

I can't login my Microsoft 365 admin account

I own a small business and my account is the sole registered one, also serving as the admin account.  Logging in online, I’m unable to access the admin centre or any apps and my inbox isn’t working either.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-02T05:39:45.8933333+00:00
Accounts 0 Reputation points
answered 2026-07-02T06:09:13.7233333+00:00
Vivian-HT 17,610 Reputation points Microsoft External Staff Moderator
1 answer

I would like to trial Microsoft 365 E5 trial but the button is grayed out

Trynow button is grayed out , Also can't see the subscription in "product' I have never trial this in the past not sure what to do

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-02T02:55:09.4533333+00:00
HM 0 Reputation points
edited an answer 2026-07-02T04:43:37.7933333+00:00
Darren-Ng 11,775 Reputation points Microsoft External Staff Moderator
1 answer

We want to change the setup of landed cost

Our Finance Controller Manager made his own simulation to understand the flow and can conclude that with the current setup, in the end when PO invoice and Landed cost invoice are posted, the actual landed cost amount shall be posted all to landed cost GL…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-02T02:06:52.5766667+00:00
Huyen, Pham Thi Thanh 0 Reputation points
answered 2026-07-02T02:52:46.67+00:00
Vivian-HT 17,610 Reputation points Microsoft External Staff Moderator
1 answer

Unable to Set Up Microsoft Account Due to Old Tenant ID

Hello Microsoft Support, I am trying to resolve an issue with setting up a Microsoft account connected to a domain I have registered through IONOS. IONOS investigated the issue and advised me that Microsoft has confirmed the problem is because my domain…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-01T14:00:19.4433333+00:00
CGAM 0 Reputation points
answered 2026-07-01T23:59:12.5633333+00:00
Hani-Ng 12,585 Reputation points Microsoft External Staff Moderator
1 answer

Migrate info to new account

I had to get a new account at my organization. How can I have my data transferred?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-01T22:10:02.8866667+00:00
Harris, Dyshaun (RIS-ATL) 0 Reputation points
edited an answer 2026-07-01T23:45:33.11+00:00
Huy-K 13,205 Reputation points Microsoft External Staff Moderator
1 answer

Need help with authenticator

Hello. I’m locked out of my Microsoft Project account after changing phones. Microsoft Authenticator no longer generates the verification code for my organizational account. I can reset my password using my recovery email, but I cannot complete sign-in…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-30T22:27:13.68+00:00
Susan Cc2026 0 Reputation points
commented 2026-07-01T23:30:37.3666667+00:00
Sophie N 16,990 Reputation points Microsoft External Staff Moderator