Cannot use the WORD app. that I purchased

deanna hasenoehrl 0 Reputation points
2026-07-01T05:22:15.24+00:00

I want to speak with a human regarding the purchase of Micro soft WORD. I purchased the app. for $99.99 on May 30th and expected to get to use it immediately. That didn't ever happen. You were very quick to take my credit card for payment but when I tried to use the document you said I already had one so I was locked out of the new one, given codes to use the old one and the codes never worked. I have been going around in circles with your chat room and now I want to speak with a person. If you can lock me out, you should be able to unlock me.

Microsoft 365 and Office | Subscription, account, billing | For home | Other

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  1. DaveM121 924.5K Reputation points Independent Advisor
    2026-07-01T05:58:07.9833333+00:00

    1

    Open Word.

    At the top right of Word, log out of Office.

    Restart (not shut down) your PC, then log back into Office, is your subscription/licence then recognised correctly.

    If not, open Word, then go to File - Account.

    Click the 'Change Licence' button, are you able to find your Office licence in the resulting list.

    2

    If not, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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  2. deanna hasenoehrl 0 Reputation points
    2026-07-01T05:30:48.83+00:00

    Unbelievable how this site just keeps going around in circles and avoiding my request to speak to a human on the phone.

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  3. deanna hasenoehrl 0 Reputation points
    2026-07-01T05:27:34.91+00:00

    I want to speak with a human that can answer my questions. If that fails I will contact my credit card company and start a dispute over the charge to you

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