Cancel subscription

charles sneed 0 Reputation points
2026-07-01T13:33:33.2266667+00:00

I tried canceling my subscription this morning. Don’t know if I’ve succeeded or not. It said my account was good till 6/302027. I do not want to use the account. I wanna cancel it and I do not want to pay for a year subscription.. please advise me and my next step?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. EmilyS726 245.2K Reputation points Independent Advisor
    2026-07-01T14:05:54.5866667+00:00

    Hello

    Did you cancel it this way?

    Please go to https://account.live.com

    Sign into your Microsoft account. Then go to Services. Click on Manage for the subscription plan you want to cancel.

    If you did, the subscription is still good until it expires.

    Since it just happened yesterday, chat with support and typically you can ask for a refund.

    To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

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