How to change a Phone number in Your info > Account Info?

Question

How to change a Phone number in Your info > Account Info?

Yusra Mahmood 0

I do have a phone number written there. but I don't have access to it anymore. and it is also not the primary method. so how do I change the phone number.
I don't have a separate option to add another phone Number
I only have option for email address.

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2 answers

Your answer

Answer 1

Onyx Is here 4,355 Independent Advisor

Sorry to hear you're having trouble.

To change any personal information you would need to first log in to https://account.microsoft.com and then click on Your Info on the left side and finally scroll down to where it says edit account info. Please note that you may need to remove the phone number prior to adding the new one. Also please remember that changing information such as a phone number will put a temporary 30 day freeze on your account so you won't be able to add or purchase anything during that time.

Hornblower409 10,455 Reputation points

2026-07-01T19:30:36.2766667+00:00

@Onyx Is here said

prior to adding the new [phone]

As answered here and many other places, you can no longer add a new phone number to a Personal Microsoft Account as a verification method.

that changing information such as a phone number will put a temporary 30 day freeze on your account

That is incorrect. Adding a new verification method (e.g. an alternate email) does not impose any restrictions on your account. You seem to have this confused with a Replace All Security hold.
https://support.microsoft.com/en-US/accounts-billing/manage/what-does-security-info-change-is-still-pending-mean

Please edit your answer to correct these incorrect statements to avoid confusing user who may see it in the future.

Answer 2

Hello Ms. Yusra,

I hope you are doing well.

Microsoft recently announced that it is phasing out SMS as an authentication and account recovery method for personal Microsoft accounts. Instead, it is steering users toward:

Passkeys
Microsoft Authenticator
Verified additional/backup email addresses

As part of this transition, Microsoft has also started removing the ability to add new phone numbers for many personal accounts

My Pro Recommendation:

Make sure you have a verified recovery email (add another one).
Set up a passkey or Microsoft Authenticator if you haven't already
Try to remove the old phone after adding the above methods or contact MS Support.

Helpful Linkes:

The reason behind this: For security reasons as SMS /Mobile verification is no longer considered to be the most safe solutions. Now, we have other verifications methods.

I Personally use Microsoft Authenticator App on my Mobile (Note: Make sure to have backup of the Auth App).

Best Regards,

Mustafa.