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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 4%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
I am trying to scan from my computer using a ECOSYS MA2600cwx. The error message says the scanner is busy - it's not or close any apps that are using the scanner. There is nothing else.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Hi, I'm Bernard. I'm happy to help!
This issue occurs when there is a pending queue from another PC or device. Just to confirm, is this a company or shared printer? If yes, check the printer status or job, cancel the pending jobs, and try to scan again. If the issue persists, kindly restart the printer and check it again.
Thx Bernard. There are no pending jobs, I have restarted the computer. It is only me using the printer - albeit on 2 laptops and one desktop computer. Why does it have to be so hard??
