Laptop missing.

Melissa Sawyer 0 Reputation points
2026-07-02T02:37:43.1733333+00:00

I have a laptop that appears to be missing. I logged into Microsoft to discover that it says the location was disabled. I did not do that. Can I speak with someone to see if there is a way to determine when the last time the computer was used.

I really need to speak to a person for this.

Windows for home | Windows 11 | Devices and drivers
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  1. EmilyS726 244.8K Reputation points Independent Advisor
    2026-07-02T03:13:45.76+00:00

    Hello

    If location services are not turned on, unfortunately there's no way to help locate the device. You didn't turn it off you said, but did you turn it on though prior to this? By default it is not on.

    Also, even if it is on, only you can locate it via your account. For privacy reason, support cannot locate it outside of your account.

    Have you checked your account's activity log to see if you recognize any recent log in that are not yours? https://account.live.com > SEcurity

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