I would like to trial Microsoft 365 E5 trial but the button is grayed out

HM 0 Reputation points
2026-07-02T02:55:09.4533333+00:00

Trynow button is grayed out , Also can't see the subscription in "product' I have never trial this in the past not sure what to do

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Darren-Ng 11,775 Reputation points Microsoft External Staff Moderator
    2026-07-02T04:08:47.6533333+00:00

    Dear @HM,

    Thank you for posting your question in the Microsoft Q&A forum.

    Based on your description, the "Try now" button for the Microsoft 365 E5 trial is grayed out, and you cannot see the subscription under Billing > Your products.

    For better understanding your situation, could you please confirm some more information as:

    • Does this issue occur only with the Microsoft 365 E5 trial, or are other trial subscriptions also grayed out?
    • Has a payment method been added and successfully verified for this tenant?
    • Has anyone else in your organization previously started a Microsoft 365 E5 trial for this tenant? Some trial offers can only be redeemed once per tenant or account.
    • It would be helpful if you could share screenshot of the issue (you can share in Private Message and please remove/hide private information)

    User's image

    • Are you trying to activate the trial from the Microsoft 365 Admin Center or from a Microsoft licensing webpage?

    Please understand that the more information you provide, the more effectively I can support.

    Looking forward to your update.

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