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I purchased Microsoft 365 Family using my Workplace Discount, I’ve been charged, but I’ve received no confirmation email, receipt or download details.
I’ve spent days trying to contact Microsoft and keep getting passed around without anyone helping.
My request is simple: please have a human not Ai or a bot contact me to locate the product I’ve paid for and help me access it.
This should be a straightforward issue to resolve.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
If you were supposed to get a product key sent to you by e-mail, it is likely sent to your work e-mail. Try the Junk folder.
For more, see the FAQ at https://www.microsoft.com/en-us/workplace-discount-program .
Nope not in junk or any other folder. Or any other email.
The problem is I’ve just purchased the subscription I have the bank receipt I’ve just been emailing Vidyadhar Shrinivas Jabade from Microsoft Store Sales Support and they too could not find the subscription attached to my account. They said to reach out to this team to give details of the transaction from my account to track down where it is attached too. Mean while I’m here with paid product I have no access too. Surely someone can search a transaction to find the account/subscript it’s gone too?
1
Log into the Microsoft account you used for the purchase on this link, do you find the Microsoft 365 subscription linked on your account there to download and install it?
https://account.microsoft.com/services/
2
If not, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.
Go to this link: https://support.microsoft.com/contactus
Select Microsoft 365
Click 'Get Home Support'.
In the box provided, type billing.
Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.
Navigate to Microsoft 365 and Office - Manage my Subscription.
Select the 'Chat with support agent in web browser' option
Thank you I tried this and this team sent me back here
That is very strange, this forum is just a user to user forum, no-one here has any account access, you should contact them again, their support are the only ones that can resolve this for you.