19,848 questions with Microsoft 365 and Office | Install, redeem, activate | For home | Windows tags

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Unable to activate M365

Hi Team, I bought a notebook online with M365 included with the device but i am unable to activate as do not have the passkey of the same. How to get the passkey?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-02T12:12:58.1766667+00:00
KOMAL ARORA 0 Reputation points
answered 2026-07-02T12:47:38.64+00:00
DaveM121 897.5K Reputation points Independent Advisor
2 answers

I purchased 365 Family through my employee benefits have been charged yet no emails to get started or download anything

I purchased Microsoft 365 Family using my Workplace Discount, I’ve been charged, but I’ve received no confirmation email, receipt or download details. I’ve spent days trying to contact Microsoft and keep getting passed around without anyone helping. My…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-02T05:46:45.01+00:00
Jade Tansley 0 Reputation points
commented 2026-07-02T12:02:06.35+00:00
DaveM121 897.5K Reputation points Independent Advisor
1 answer

Unable to download and install Office.

I have purchased a subscription for Office 2024 - I am following the instructions from this page: https://support.microsoft.com/en-us/office/lifecycle/officeinstall/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac After I have…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-02T09:39:38.3533333+00:00
Tom M 0 Reputation points
answered 2026-07-02T10:13:01.97+00:00
DaveM121 897.5K Reputation points Independent Advisor
2 answers

Office Home & Student 2021

I have MS Office Home & Student 2021 on my laptop. But as soon as I open Excel or Word, It shows that you are using an Unlicenced Product. It also shows up for activation , and when I click on activate, everthing turns gray and freeze Moved from:…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-02T00:29:30.93+00:00
Shashwat Abhishek 0 Reputation points
answered 2026-07-02T09:10:51.8366667+00:00
Stefan Blom 344K Reputation points MVP Volunteer Moderator
2 answers

CANT USE LIFE TIME SUBSCRIPTION ON MY ASUS LAPTOP

As I have purchased a new laptop with life time subscription of office home 2024 for some time I used that but some how my win 11 was corrupt and I reinstall the windows but now office is not working even I am signed with the same email id as…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-02T03:18:20.9+00:00
rohit dhama 0 Reputation points
answered 2026-07-02T08:24:55.6+00:00
Stefan Blom 344K Reputation points MVP Volunteer Moderator
1 answer

outlook reinstall?

Outlook quit working. I tried repair and nothing. I uninstalled but now I can't find how to reinstall.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-02T06:27:45.1233333+00:00
Kathy Gale 0 Reputation points
answered 2026-07-02T07:03:31.67+00:00
Gunasekar N 71,040 Reputation points Independent Advisor
1 answer

Access to an additional user on my laptop for Microsoft 365 Personal

I subscribe to 365 Personal and access all the time. My partner is a c0-user on the same computer should she be able to access that under her profile or does it require another subscription?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-02T05:54:55.1033333+00:00
Andrew Williams 0 Reputation points
answered 2026-07-02T06:42:48.1266667+00:00
Kayece Jan Mae Amizola 15,440 Reputation points Independent Advisor
1 answer

Canjear recompensas microsoft reward

Hace más de 3 meses no puedo canjear nada en la tienda de microsoft reward porque dice fuera de stock y dudo mucho que sea cierto, porque otras personas del mismo país pueden hacerlo y he revisado y mi cuenta no infrige anda

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-02T01:02:21.6566667+00:00
Daniel 0 Reputation points
answered 2026-07-02T01:40:08.5266667+00:00
Darhyl Amizola 45,705 Reputation points Independent Advisor
2 answers

Cannot find MS365 product key

I already purchased MS365 through an employee discount program but cannot find my product key to install MS365. Ho do I find my product key?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-01T19:09:56.1866667+00:00
David Satola 0 Reputation points
edited an answer 2026-07-01T19:45:15.0166667+00:00
Stefan Blom 344K Reputation points MVP Volunteer Moderator
2 answers

Downloading MS Office Professional Plus

I have activation code for MS Office professional plus. How do I download the software

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-01T19:00:27.85+00:00
Sam Koslowsky 0 Reputation points
answered 2026-07-01T19:28:50.8733333+00:00
Stefan Blom 344K Reputation points MVP Volunteer Moderator
2 answers

trying to setup 365 and keep getting TokenStateInactive

new laptop - set up email first without doing setup of Word, Excel, PPT, etc.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-01T02:46:16.9333333+00:00
Ruben Gonzales 0 Reputation points
commented 2026-07-01T18:36:25.3866667+00:00
Stefan Blom 344K Reputation points MVP Volunteer Moderator
1 answer

need to upgrade product

I just purchased license that is for web and mobile but need to upgrade to include computer...HELP

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-01T17:53:03.0533333+00:00
Raymond Underwood 0 Reputation points
answered 2026-07-01T18:08:05.44+00:00
Stefan Blom 344K Reputation points MVP Volunteer Moderator
1 answer

Offer expired before activation

Received a new laptop as a gift and my 1 yr subscription registration expired before I had a chance to activate it.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-01T15:06:48.8133333+00:00
Steve Denoncourt 0 Reputation points
answered 2026-07-01T15:42:41.9066667+00:00
Sumit D - IA 171.8K Reputation points Independent Advisor
1 answer

trying to reinstall office 365 after hard drive replaced get message of too many logins

cannot install my office 365 after a new hard drive fitted .error says used too may times

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-01T12:57:24.72+00:00
P F 0 Reputation points
answered 2026-07-01T13:58:30.7333333+00:00
Stefan Blom 344K Reputation points MVP Volunteer Moderator
1 answer

Problems activating office 21

I have an activation key. I installed Office 21. The product code was accepted and the download and instal and the product will not work and tells me the product code is invalidlation completed. Did a restart

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-01T13:22:59.41+00:00
Terry St Pierre 0 Reputation points
answered 2026-07-01T13:38:07.08+00:00
Stefan Blom 344K Reputation points MVP Volunteer Moderator
2 answers

i want to deactivate office home and student 2010 licenses

I have new computer and want to transfer a office home and student 2010 license. However I have reached the limit and have no way to deactivate license(s) that are no longer used because they are are on old machine. I get pointed to the telephone…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-06-20T14:52:01.3033333+00:00
Alan Batten 0 Reputation points
edited a comment 2026-07-01T13:35:42.54+00:00
Stefan Blom 344K Reputation points MVP Volunteer Moderator
3 answers

add Microsoft 365 to second home computer

I need help with loading Microsoft 365 to my second home computer.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-06-30T21:06:21.92+00:00
Elaine Raino 0 Reputation points
answered 2026-07-01T07:38:04.1466667+00:00
Stefan Blom 344K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

my excel & word docs are restricted from editing

Since I purchased MS 365 basic, my excel & word docs are restricted from editing. I had yearly subscription to MS office & changed to personal Basic. A ribbon comes up to activate Microsoft Basic , when I click it sends me to upgrade to premium

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-07-01T01:24:18.03+00:00
Diana Solomon 20 Reputation points
accepted 2026-07-01T02:45:40.1366667+00:00
Diana Solomon 20 Reputation points
1 answer

Token NotFound

I purchased a Microsoft 365 Family retail card from BJ's Wholesale Club. The activation receipt says APPROVED, but when I enter the product key, I get an error Token Not Found. I'd like you to verify whether the product key is valid in your activation…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-06-30T19:41:28.49+00:00
Pauline Shranko 0 Reputation points
answered 2026-06-30T21:02:57.4966667+00:00
Alexandr S 105.4K Reputation points Independent Advisor
1 answer

Installation on a second computer

What is the process for installing a family MS Office 365 account on a second computer

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-06-30T19:07:18.95+00:00
David Duffie 10 Reputation points
answered 2026-06-30T19:21:46.03+00:00
Stefan Blom 344K Reputation points MVP Volunteer Moderator