how to fix device descriptor request failed?

Aron Stanley 0 Reputation points
2026-07-02T08:54:11.2+00:00

I have a new device (Cube Controls Astra Sim Racing Wheel), but when connected to a powered USB port, or any other USB port I get a Device Descriptor Request Failed error. I get the same error when I connect the device via a powered USB hub and also get the same error when connecting to a different computer. I have power to the wheel as all RGB lights are on and I also get the windows device connection tone when connecting the device.. Please help

Windows for home | Windows 11 | Devices and drivers
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  1. Kapil Arya 37,856 Reputation points Volunteer Moderator
    2026-07-02T12:21:14.0366667+00:00

    Please try this fix:

    Open Device Manager, right click USB device with error.

    Go to Properties > Details > copy Device instance path.

    Then go to Registry Editor > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum[Device instance path value here]

    In right pane of Device Parameters, set EnhancedPowerManagementEnabled to 0.

    Note: If you're new to registry, create System Restore point before registry editing.

    For detailed steps, you can refer this fix:

    https://www.kapilarya.com/solved-unknown-usb-device-device-descriptor-request-failed-in-windows-11

    Let us know if this helps!

    Note: Included link(s) in this reply refers to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. DaveM121 897.5K Reputation points Independent Advisor
    2026-07-02T09:27:20.72+00:00

    Windows does not have any in-built drivers for that device and if you are not experiencing any problems with other USB devices on your PC, then there is no problem with the USB ports.

    The best option is to go to the CubeControls website to download and install any drivers, firmware and associated software they provide for that racing wheel model.

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