Unable to download and install Office.

Tom M 0 Reputation points
2026-07-02T09:39:38.3533333+00:00

I have purchased a subscription for Office 2024 - I am following the instructions from this page: https://support.microsoft.com/en-us/office/lifecycle/officeinstall/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac

After I have entered the product key (which it accepts and lets me onto the next page) I choose the language, then I can download 64 bit or 32 bit. Whichever option I choose I get the page https://officeredir.microsoft.com/r/rlidO15C2RServiceOutage and nothing actually downloads. I have tried different browsers but the problem is the same.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. DaveM121 897.5K Reputation points Independent Advisor
    2026-07-02T10:13:01.97+00:00

    Hi Tom.

    What version of Office did you purchase, is that Office Home 2024, Office Pro Plus 2024 or a subscription to Microsoft 365 Personal or Family, and where did you purchase the Office licence, was that from an online retailer?

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