Paid account but still receiving non paid error messages

Question

Paid account but still receiving non paid error messages

Jennie Ellis 0

I have paid my Office 360 Account, but I continue to receive update messages that my account will be cancelled due to non payment. How can this be fixed

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Answer 1

Many people are reporting they are seeing that notification, even though their subscription payment is up to date, this may be caused by a recent update or a server-side problem.

1

Open Word.

At the top right of Word, log out of Office.

Restart (not shut down) your PC, then log back into Office, then check if that resolves the problem.

2

If not, log into your Microsoft account on this link, check the expiry date listed on your subscription, is that listed correctly.

https://account.microsoft.com/services/

If not, go to the Billing section, is it indicated your payment has been processed correctly.