i can’t logon to my other email

George Robson 0 Reputation points
2026-07-02T10:52:12.02+00:00

my email account has kicked me off and said that they think someone else might have accessed the microsoft account, but when i try to login it try’s sending a code to my old phone number, so i have tried to use the recover feature but everytime it tells me i don’t have enough information about my own microsoft account. i need to speak to a real human.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Darhyl Amizola 45,705 Reputation points Independent Advisor
    2026-07-02T11:28:05.09+00:00

    Hey there! Nice to meet you!

    Just to confirm, since you mentioned that you have a recovery phone number linked to your account, did you have two-factor authentication (2FA) active on the account?

    Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

    Best regards,

    Darhyl

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