23,105 questions with Outlook | Web | Outlook.com | Account management, security, and privacy tags

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Cannot reset outlook password using mobile no.

Hi, I'm trying to reset my outlook mail password but not able to do it as it is showing below message Try another verification method That verification method isn't working right now. Please try another method. I'm going it using the mobile no…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-19T16:29:30.74+00:00
Aman Sharma 0 Reputation points
commented 2026-07-02T12:58:32.6833333+00:00
Aman Sharma 0 Reputation points
2 answers

How to stop ads on paid 365 outlook.com

I have a paid subscription to office 365 but now get ads on ******@outlook.com. How can I stop ads for this paid service? Thank you

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-02T11:18:48.48+00:00
Penny Mason 0 Reputation points
commented 2026-07-02T12:49:07.33+00:00
Penny Mason 0 Reputation points
1 answer

Mail recovery for accounts

Hi, My mail (<Removed PII>@outlook.com), has been compromised due to "suspicious activities" which, Ive sent my forms multiples times, but have not heard again from microsoft since. I need this mail for my accounts and I really need it…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-02T09:57:21.5866667+00:00
maejstic 0 Reputation points
edited the question 2026-07-02T12:44:15.05+00:00
Victor1-V 9,985 Reputation points Microsoft External Staff Moderator
1 answer

i can’t logon to my other email

my email account has kicked me off and said that they think someone else might have accessed the microsoft account, but when i try to login it try’s sending a code to my old phone number, so i have tried to use the recover feature but everytime it tells…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-02T10:52:12.02+00:00
George Robson 0 Reputation points
answered 2026-07-02T11:28:05.09+00:00
Darhyl Amizola 45,705 Reputation points Independent Advisor
3 answers

My account has been hacked

My Microsoft account uses my Gmail address as the username. Today my account was compromised, and the security verification email has been changed to an address beginning with jo*****@pessoapotw.com, which is not mine. I no longer have access because the…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-01T20:31:17.27+00:00
Ahmed Mohammed 0 Reputation points
answered 2026-07-02T10:43:40.2266667+00:00
Darhyl Amizola 45,705 Reputation points Independent Advisor
1 answer

hacked account

my account was hacked, email changed and telephone number deleted, i am logged on this account on pc still and i have proof of purchases on my email, and i know hacker's email that he changed my account into

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-02T09:12:12.5133333+00:00
xd lol 0 Reputation points
edited the question 2026-07-02T10:33:07.2266667+00:00
Gérard Oomens 124.9K Reputation points Volunteer Moderator
1 answer

my wife has lost her hotmail account how can she recover it

my wife has lost her hotmail account .. how can she recover it

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-02T10:08:47.1033333+00:00
Bernard Rose 0 Reputation points
answered 2026-07-02T10:31:15.25+00:00
Gérard Oomens 124.9K Reputation points Volunteer Moderator
1 answer

Unable to verify account

I am experiencing an issue accessing my personal email account. I have forgotten my password and am unable to verify my identity because I receive the message: "That verification method isn't available right now." Unfortunately, I am also…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-02T09:23:14.7533333+00:00
Mia Jewitt 0 Reputation points
answered 2026-07-02T09:56:56.0066667+00:00
Estrella721 41,285 Reputation points Independent Advisor
1 answer

Unable to Recover My Microsoft Account After Submitting the Account Recovery Form

Hello everyone, I am seeking help recovering my personal Microsoft account. Account: ******@outlook.com I have forgotten my password and no longer have access to the recovery phone number or recovery email associated with the account. I have already…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-02T08:10:42.6633333+00:00
Aditya Jagushte 0 Reputation points
commented 2026-07-02T09:51:18.15+00:00
Aditya Jagushte 0 Reputation points
1 answer

My email got deleted by scammer and I'm unable to change it back

Hello, my outlook account got compromised and scammers and remove my email address that I used in all of my accounts. I'm unable to get it back since all my accounts that is used before the incident are in grave danger and I need to revert it back to old…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-02T00:28:06.3966667+00:00
Obinna Edemuzor 0 Reputation points
edited a comment 2026-07-02T09:24:38.6666667+00:00
Obinna Edemuzor 0 Reputation points
4 answers

how to fix We will send a verification code to [Moderator note: PII removed]@web-library.net‎.

When i try to access my mincraft account and my microsoft account, they redirect me to: We will send a verification code to [Moderator note: PII removed]@web-library.net‎. I cannot recieve a code. Thank you to help me.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-15T17:50:39.7733333+00:00
Samuil Ivanov 0 Reputation points
answered 2026-07-02T08:07:22.59+00:00
IanHouston-3736 0 Reputation points
1 answer

BLOCKED ACCOUNT

My original hotmail account is BLOCKED, not LOCKED. It gives me the option to reset the password, but still will not let me log in. I somehow spoke to a human being at one point and he said that he "unblocked it" and to give it one hour and…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-01T19:59:37.32+00:00
Chelcie Swenson 0 Reputation points
answered 2026-07-02T07:49:14.2666667+00:00
Chloe-V 9,110 Reputation points Microsoft External Staff Moderator
1 answer

Need to Talk to Tech Support for Help Logging in to Old Account

I have an old hotmail address I've been unable to access through the proper helper tools, I've gotten support to help me a few years ago in helping get back in but I've lost the login info and none of the helpers are able to help - I need to speak with…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-01T16:33:53.3166667+00:00
B M 0 Reputation points
commented 2026-07-02T07:45:30.1966667+00:00
John Jefferson Doyon 76,280 Reputation points Independent Advisor
1 answer

Problemas e problemas para entrar na conta Microsoft ?

Olá a todos. Não sei se esse é o melhor lugar pra falar sobre isso... Venho aqui desabafar sobre um assunto chatíssimo que a Microsoft vem fazendo "em benefício e segurança de todos nós", estou começando uma nova fase na vida como acontece com…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-01T22:01:57.62+00:00
Dan Azevedo 0 Reputation points
answered 2026-07-02T07:34:32.3766667+00:00
Victor1-V 9,985 Reputation points Microsoft External Staff Moderator
1 answer

I got hacked and the email got changed and i cant get back into the account

This happened a few months ago and I forgot about it because of the stress of my account loss because it was the last thing I had of my cousin and friends we used to play so much but now I lost it and can't retrieve the account because the email was…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-01T19:56:57.4933333+00:00
Pablo 0 Reputation points
answered 2026-07-02T07:05:24.2+00:00
Victor1-V 9,985 Reputation points Microsoft External Staff Moderator
2 answers

i dont know how to find when my account was created

i dont know how to find when my account was created

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-01T22:41:13.5733333+00:00
Khaled Najar 0 Reputation points
answered 2026-07-02T07:04:01.2633333+00:00
Darhyl Amizola 45,705 Reputation points Independent Advisor
1 answer

I needed help and both phone numbers I found would hang up on me. That is extremely frustrating and I can not believe a business runs that way. I took over a nonprofit rescue and need help changing the name.

The link the robot on the phone gave me was not helpful. Then every time I tried to call after, it would automatically hang up on me. I do not understand the point of a phone number with "customer support" if there is no support actually there.…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-30T16:57:10.2166667+00:00
Torre Taylor 0 Reputation points
commented 2026-07-02T06:24:03.86+00:00
Chloe-V 9,110 Reputation points Microsoft External Staff Moderator
1 answer

Accidentally deleted hotmail.com email alias

Hi, Recently, I have been receiving a lot of MS Authenticator notifications and I was getting worried that someone is trying to hack/access my account. After googling a little, I found that I can disable login using my hotmail.com address. I went into…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-02T05:00:48.46+00:00
Paul Phung 0 Reputation points
edited a comment 2026-07-02T06:15:27.0033333+00:00
Paul Phung 0 Reputation points
2 answers

During Sign out attempt I am not presented with a Sign Out option

I normally sign out of Outlook email by right clicking my account picture in the top right. Currently nothing happens upon right click. I can't sign out. Help.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-30T21:30:22.41+00:00
D. Jeff Bland 0 Reputation points
commented 2026-07-02T03:09:30.9166667+00:00
Winnie-B 8,630 Reputation points Microsoft External Staff Moderator
1 answer

Recuperacion de cuenta robada

Hola, Cordial Saludo. Mi cuenta de Microsoft utiliza mi dirección de Gmail como nombre de usuario. Hace unos días mi cuenta se vio comprometida y el correo electrónico de verificación de seguridad se cambió a una dirección que comienza con…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-02T02:11:59.85+00:00
Maicol Stiven Rico Rojas 0 Reputation points
answered 2026-07-02T03:02:26.68+00:00
Hector FC 30,065 Reputation points Independent Advisor