17,550 questions
17,550 questions with Windows for home | Windows 10 | Security and privacy tags
2 answers
microsoft account recovery
how to recover hacked Microsoft account with changed email PS: I might know the original email the account has created with and the changed one
Windows for home | Windows 10 | Security and privacy
asked 2026-08-31T23:24:08.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 56.00000000000001%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Daniel Hänsch
0
Reputation points
answered 2026-09-01T00:51:03.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 62%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBT%3C/text%3E%3C/svg%3E)
Brian Tillman
26,855
Reputation points
Independent Advisor
1 answer
i cannot re-enter credentials
It claims I cannot re-enter credentials because of a 'illegal state change' and this is interfering with my school.
Windows for home | Windows 10 | Security and privacy
17,550 questions
asked 2026-08-26T14:01:23.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 99%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
Lalaloo
0
Reputation points
commented 2026-09-01T00:46:05.6333333+00:00
Manoel Barros
21,640
Reputation points
Independent Advisor
1 answer
hacked acount
so 3 days ago i was logged out of my microsoft acount while i was playing minecraft with lunar client i then tried to log back in and it said my gmail is not conected to an acount and niether is my gamer tag and at first i thought that i must have used a…
Windows for home | Windows 10 | Security and privacy
17,550 questions
asked 2026-08-31T00:23:26.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 57.99999999999999%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
DREW GEYER
0
Reputation points
answered 2026-08-31T01:36:18.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
paulr0511
48,015
Reputation points
Independent Advisor
0 answers
my previous microsoft account has been hacked ang the email also has been changed
I purchase a Minecraft before on the Minecraft original websites, and then my Microsoft account that I used to bought it has been hacked and the email also got changed into an email that I didn't know, and know when I tried to log in into that account,…
Windows for home | Windows 10 | Security and privacy
17,550 questions
asked 2026-08-28T17:02:35.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 14.000000000000002%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Kristiano Luyuh
0
Reputation points
edited the question 2026-08-28T18:02:37.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 67%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Ruwim.B
6,900
Reputation points
Volunteer Moderator
2 answers
Microsoft account got hacked and the hackered changed the email and password
So one day i got a notification that said suspicious account activity so i went and check it and it logged onto all my accounts and was sending scam links to everyone, after i managed to recovered all the other accounts i checked my microsoft account and…
Windows for home | Windows 10 | Security and privacy
17,550 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 44%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
2 answers
Account doesn't exist but I'm signed into my Microsoft Store
Exactly what it says on the title. I tried booting up my Minecraft and it made me put the password for an email I've never seen before. I clicked previous and clicked on my email, then it makes me put the password again for the same unfamiliar email. I…
Windows for home | Windows 10 | Security and privacy
17,550 questions
asked 2026-04-02T11:47:41.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 91%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jireh Dacanay
0
Reputation points
commented 2026-08-28T04:22:43.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 62%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Daniel
0
Reputation points
2 answers
have e bombs
getting e bombs or screen block to call a phone !!
Windows for home | Windows 10 | Security and privacy
17,550 questions
asked 2026-08-26T21:09:34.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 40%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Rodney McDuffey
0
Reputation points
answered 2026-08-26T21:43:50.71+00:00
Ferdinand Nanalig
32,605
Reputation points
Independent Advisor
2 answers
Microsoft Defender Antivirus?
I have been attacked by a blocker of some sort and I can't open executable files among others. I need Windows/Microsoft Defender Antivirus to scan my Win10 Desktop and provide Firewall capability as well. Please help. Thank you.
Windows for home | Windows 10 | Security and privacy
17,550 questions
asked 2026-08-25T21:00:47.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 12%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEG%3C/text%3E%3C/svg%3E)
edmund gladwin
0
Reputation points
edited the question 2026-08-26T10:50:30.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JuliaMarvin
21,995
Reputation points
Volunteer Moderator
1 answer
How to get rid of primary user on my PC who has deceased.
My husband was the primary user of my current PC and died. I am now paying a personal subscription to Microsoft. However, I seem to be blocked from downloading any pics from my iphone to my PC. Also I still seem to have 2 Microsoft accounts running. …
Windows for home | Windows 10 | Security and privacy
17,550 questions
asked 2026-08-25T21:48:30.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 57.00000000000001%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Judy Harvie
0
Reputation points
commented 2026-08-25T22:22:51.2833333+00:00
EmilyS726
261K
Reputation points
Independent Advisor
1 answer
Account Hacked- Alias changed, phone number removed. Help!
My Microsoft account has been hacked, and the hacker has changed the primary email associated with the account and removed my phone number from the account. I am still logged in to the account via Microsoft Store, but I can't do much from there. The…
Windows for home | Windows 10 | Security and privacy
17,550 questions
asked 2026-08-02T06:04:49.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 18%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBC%3C/text%3E%3C/svg%3E)
Brendan Connell
5
Reputation points
commented 2026-08-25T17:00:19.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Claire!
0
Reputation points
1 answer
Can't change my privacy settings and chat Minecraft java
Hello everyone in Minecraft servers when I want to chat or use voice chat it tells me that I can't (I forgot real one) then when I come to Xbox privacy settings to change you and other can text , voice , invite it's able to press them to allow or…
Windows for home | Windows 10 | Security and privacy
17,550 questions
asked 2026-08-22T22:50:40.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 23%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
MCkorin225 WasNotFound
0
Reputation points
commented 2026-08-25T06:31:43.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai-H
25,535
Reputation points Microsoft External Staff
Moderator
2 answers
How to add phone number in Microsoft Account Info (add phone is missing)
After deleting my phone number in my account info so i could update it with new one i am never prompted for my number again so i cant enter new one microsoft account info
Windows for home | Windows 10 | Security and privacy
17,550 questions
asked 2026-08-22T17:47:17.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 89%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Elisabeth
0
Reputation points
answered 2026-08-22T18:23:02.4833333+00:00
Jonathan Deives
80,110
Reputation points
Independent Advisor
3 answers
My Microsoft account & Minecraft account hacked
I believe my Microsoft account <PII removed>@gmail.com and subsequently my Minecraft account has been hacked. My password has been changed and I can no longer access my account. Microsoft asks me to verify my account by typing the code sent to…
Windows for home | Windows 10 | Security and privacy
17,550 questions
asked 2026-05-24T04:08:21.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 28.999999999999996%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Ron'Tre Nelson
5
Reputation points
answered 2026-08-22T13:28:48.7366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 32%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMI%3C/text%3E%3C/svg%3E)
Muhammad Irfan
0
Reputation points
2 answers
Surface Pro 3: Offline scan restarts mid-scan at ~90% – tried everything, now on Ubuntu, still want to know
Hi everyone, I want to ask about a problem I've been dealing with for over two years on my Surface Pro 3. The issue: · Click "Microsoft Defender Offline Scan" → PC restarts · Enters the blue offline scan screen (WinRE) · The scan starts, file…
Windows for home | Windows 10 | Security and privacy
17,550 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 30%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXY%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
2 answers
How to enter Recover Key when it will not accept alpha characters
My laptop shows BitLocker screen at booting. Cannot enter the alpha characters for the recovery key.
Windows for home | Windows 10 | Security and privacy
17,550 questions
asked 2026-05-07T14:55:48.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 30%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Rickert Haag
0
Reputation points
commented 2026-08-19T16:14:13.37+00:00
JuliaMarvin
21,995
Reputation points
Volunteer Moderator
2 answers
what does event id 5007 in windows defender mean
what does event id 5007 in windows defender mean on a windows PC
Windows for home | Windows 10 | Security and privacy
17,550 questions
asked 2026-08-18T16:36:33.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 89%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Charles Thomas
0
Reputation points
answered 2026-08-18T17:12:42.6733333+00:00
TaoLi
108.6K
Reputation points
Independent Advisor
2 answers
security issue
I noticed another email in my Microsoft account. I found it when I received an email about items purchased - looks like someone is logging into my account. How can I remove that email from my account?
Windows for home | Windows 10 | Security and privacy
17,550 questions
asked 2026-08-17T21:02:57.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 47%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Steve Sgourakes
0
Reputation points
commented 2026-08-18T00:45:30.3566667+00:00
EmilyS726
261K
Reputation points
Independent Advisor
1 answer
My Microsoft account was hacked and someone bought $170 worth of xbox games on it, my refund was denied
My account was hacked and the hackers bought $100 worth of in game currency in APEX Legends and a $70 game. They accepted my $70 refund buy not my $100. The purchases were made in China so it obviously was not me. Who can I appeal to? I sent an email to…
Windows for home | Windows 10 | Security and privacy
17,550 questions
asked 2026-08-17T12:52:58.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 50%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alex Sharf
0
Reputation points
answered 2026-08-17T16:09:09.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Haytham-C
4,885
Reputation points Microsoft External Staff
Moderator
2 answers
Computer locked up. Many windows open. A DOS?? window box is open and appears to be dumping files. Beeping alarm going off. .
Computer completely locked down. Many windows open with warnings. A DOS?? window is open and appears to be dumping files. A loud alarm and beeping is blaring and a man’s vooce staying my isp had been used and the computer cannot be shutdown. I’m about…
Windows for home | Windows 10 | Security and privacy
17,550 questions
asked 2026-08-17T14:38:05.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 18%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Sherry Weber
0
Reputation points
answered 2026-08-17T15:13:07.8933333+00:00
EmilyS726
261K
Reputation points
Independent Advisor
2 answers
Laptop thinks it is in different country (location incorrect)
My laptop seems to believe that it is in Russia not the UK, how do I fix this (location services are turned on and I have tried changing the default location)?
Windows for home | Windows 10 | Security and privacy
17,550 questions
asked 2026-08-17T10:21:52.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 92%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFM%3C/text%3E%3C/svg%3E)
Freddie Meredith
0
Reputation points
answered 2026-08-17T11:12:02.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SD - IA
177.9K
Reputation points
Independent Advisor