4,369 questions with Outlook | Web | Outlook.com | Settings tags

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3 answers

Hotmail the category Pinned emails is missing from the top of my hotmail. It only says Flagged

I noticed that the "Pinned" category is missing from the top of my Hotmail account. It only shows Flagged. At the same time, my 30 Pinned emails are missing. Why did Microsoft delete this category?

Outlook | Web | Outlook.com | Settings
asked 2026-08-31T16:30:05.78+00:00
Susan Wildermuth 10 Reputation points
answered 2026-09-01T10:50:06.7+00:00
SD - IA 177.9K Reputation points Independent Advisor
2 answers

cant unblock a email address

Trying to unblock a blocked email address, when i go to save the email address it pops up with a warning message ' couldnt save changes, something went wrong. please try again later' how do i unblock the email address

Outlook | Web | Outlook.com | Settings
asked 2026-09-01T01:04:27.3166667+00:00
Shelley Bainbridge 0 Reputation points
answered 2026-09-01T02:13:05.85+00:00
GsN5034 - IA 75,775 Reputation points Independent Advisor
1 answer

"Couldn't save changes" when unblocking an email.

Hi there! I was recently bulk selecting emails to report for phishing and to be blocked when I accidentally selected an email I did not wish to be included. I can see the email I blocked in Settings >Mail > Junk email > Blocked senders and…

Outlook | Web | Outlook.com | Settings
asked 2026-08-31T03:01:00.8733333+00:00
Aaron 0 Reputation points
commented 2026-08-31T23:20:33.2333333+00:00
Chloe-V 12,110 Reputation points Microsoft External Staff Moderator
1 answer

Outlook.com Mailbox Won’t Open (Error 500, BootResult: fail)

Hello, I am experiencing an issue with my personal Outlook.com account. I can sign in to my Microsoft account successfully and access https://account.microsoft.com without any problems. However, when I try to open Outlook on the web, the mailbox does not…

Outlook | Web | Outlook.com | Settings
asked 2026-08-31T17:43:12.72+00:00
ramon Sánchez 0 Reputation points
answered 2026-08-31T22:12:02.6966667+00:00
Gérard Oomens 130.7K Reputation points Volunteer Moderator
2 answers One of the answers was accepted by the question author.

outlook.com will not forward emails

I am trying to forward my outlook.com email to another service. I have gone through the setup process, rechecked to make sure it was still shown the way I set it up and it is. I have no outstanding security issues as one recommendation that was…

Outlook | Web | Outlook.com | Settings
asked 2026-08-29T14:20:42.7333333+00:00
Greg Allshouse 25 Reputation points
edited an answer 2026-08-30T15:29:05.22+00:00
Hornblower409 13,825 Reputation points
1 answer

How to correct auto capitalize on a new line

The answers posted online to correct this do not work on my desktop. E.g. when I click on File, there is no Option. Consequently, I can't get past the File tab, which when selected displays: Download, Print, Settings. There is no solution found in…

Outlook | Web | Outlook.com | Settings
asked 2026-08-29T15:18:35.3433333+00:00
jeffrey wyant 0 Reputation points
commented 2026-08-30T12:05:21.6366667+00:00
Hornblower409 13,825 Reputation points
0 answers

Cannot save changes to junk email safe or blocked senders lists

I think my safe and blocked senders lists have grown too big or are corrupt. I cannot save any changes, deletes or adds. I tried contact outlook help through outlook.live.com, I pick help, enter my problem, scroll to the bottom and pick Still Need Help,…

Outlook | Web | Outlook.com | Settings
asked 2026-08-29T06:59:32.94+00:00
Ed 0 Reputation points
commented 2026-08-29T22:36:34.1766667+00:00
Ed 0 Reputation points
2 answers

How to active text type and option in an email

I am unable to activate text type and option in email

Outlook | Web | Outlook.com | Settings
asked 2026-08-28T19:06:55.7766667+00:00
Emmanuel Coffy 0 Reputation points
answered 2026-08-28T21:05:44.73+00:00
Paulo GM 71,485 Reputation points Independent Advisor
2 answers

My outlook.com email account isn't using my 365 Family storage

My outlook.com email account isn't using my 365 Family storage

Outlook | Web | Outlook.com | Settings
asked 2026-08-25T10:21:16.8366667+00:00
Sarah Warr 0 Reputation points
commented 2026-08-28T11:51:52.5733333+00:00
Thomas4-N 21,440 Reputation points Microsoft External Staff Moderator
0 answers

Exchange Online / Outlook.com SMTP: OAuth2 XOAUTH2 send fails with 535 5.7.139 SmtpClientAuthentication is disabled on newly created personal accounts

Service: Outlook.com / Hotmail personal (consumer) accounts, SMTP AUTH via OAuth2 (XOAUTH2), smtp.office365.com:587 + STARTTLS. Node.js backend (Nodemailer), not MailKit. Scenario: We connect customers' personal Outlook.com/Hotmail mailboxes to our SaaS…

Outlook | Web | Outlook.com | Settings
asked 2026-08-26T20:23:10.4833333+00:00
Alessandro Goldbeck 5 Reputation points
commented 2026-08-27T12:09:44.68+00:00
Hornblower409 13,825 Reputation points
2 answers One of the answers was accepted by the question author.

Outlook translation is detecting the wrong language

Outlook is set to translate messages to Faroese. However, when I receive an email in Faroese, Outlook detects it as Icelandic and asks whether I would like to translate it to Faroese. How can I get rid of the translation prompt for messages already in…

Outlook | Web | Outlook.com | Settings
asked 2026-08-20T15:10:55.5366667+00:00
Ása Johannesen 20 Reputation points
commented 2026-08-27T06:19:48.1033333+00:00
Kai-H 25,535 Reputation points Microsoft External Staff Moderator
3 answers

I am unable to have an additional email for verification

The email I set up is an old work email and I now no longer have an additional email I can change it to, I have set up the authenticator app as the keypass and would like to remove the email option all together

Outlook | Web | Outlook.com | Settings
asked 2026-08-26T14:09:30.2266667+00:00
Amber Smith 0 Reputation points
edited an answer 2026-08-27T05:25:09.87+00:00
Hornblower409 13,825 Reputation points
1 answer

Cannot connect Outlook address to Salesforce

I previously had this account connected to a Salesforce sandbox. However it then disconnected. When I try to reconnect I'm asked to enter the email address at which point I get an error saying I cannot add a personal or school account. This is confusing…

Outlook | Web | Outlook.com | Settings
asked 2026-08-25T11:24:05.71+00:00
Tim Morgan 0 Reputation points
commented 2026-08-26T19:20:30.3933333+00:00
Lucus-V 11,605 Reputation points Microsoft External Staff Moderator
1 answer

Can't access email

What exactly is this? I have now tried 2 different computers, on 2 different servers, using multiple ways and cannot access my Hotmail. I also am not able to get a person to chat since I cannot log in to my account except by phone, and mobile assistance…

Outlook | Web | Outlook.com | Settings
asked 2026-08-26T15:59:56.73+00:00
Grace Montgomery 0 Reputation points
answered 2026-08-26T16:40:17.0566667+00:00
EmilyS726 261K Reputation points Independent Advisor
2 answers

stay signed in to mail hotml and o look

keep haveing to sign in to outlook , hotmail, altho msge box tells me i am signed in, ie . have clicked ' stay signed in '.but still have to enter login data......if i repeat this , i get flipped into my mail box need a clear way to stay signed…

Outlook | Web | Outlook.com | Settings
asked 2026-08-26T10:33:09.4166667+00:00
ed oloughlin 0 Reputation points
answered 2026-08-26T11:50:40.67+00:00
GsN5034 - IA 75,775 Reputation points Independent Advisor
2 answers

Email forwarding to Reamaze not working

So, everything on Microsoft/Outlook end has been properly settled up, spam redirection, forwarding rules, forwarding consentment, all dialed in. However, we are still not able to get any email to be forwarded to our Reamaze (third party app) Yes, all…

Outlook | Web | Outlook.com | Settings
asked 2026-08-25T07:54:18.67+00:00
Juan 0 Reputation points
edited an answer 2026-08-26T08:29:19.43+00:00
Hornblower409 13,825 Reputation points
1 answer

Cannot remove an old custom domain email address

I am trying to remove and old custom domain email address from outlook. I have a family account, and some years ago it was possible to use email addresses from custom domains (not anymore I believe), so I did add an email address from a domain I use to…

Outlook | Web | Outlook.com | Settings
asked 2026-08-25T08:31:44.28+00:00
Ignacio Rodriguez 0 Reputation points
answered 2026-08-25T09:10:37.2533333+00:00
SD - IA 177.9K Reputation points Independent Advisor
2 answers

e mail hacked and now new emails do not show on in box

emails do not appear in inbox. some went to sent items instead

Outlook | Web | Outlook.com | Settings
asked 2026-08-23T18:35:44.03+00:00
Averil Ley 0 Reputation points
answered 2026-08-23T22:50:26.5333333+00:00
John Jefferson Doyon 85,075 Reputation points Independent Advisor
2 answers

Cannot Connect to Hotmail via IMAP using App Password - Tested with Thunderbird

I am trying to connect to my Hotmail account via IMAP using an app password, but I am consistently getting a "LOGIN failed" error. I have tried the following: **Generated multiple app passwords:** I have created several new app passwords in my…

Outlook | Web | Outlook.com | Settings
asked 2026-08-20T18:53:00.1866667+00:00
Matt 0 Reputation points
edited an answer 2026-08-22T10:13:31.5066667+00:00
Hornblower409 13,825 Reputation points
3 answers

Outlook email rule moves mail but doesn't delete it

I have been getting spam regularly from an address myst<more chars>.com. I added a rule to permanently delete those messages as they come in. The messages get moved from my Inbox to my Junk Email folder and sit there forever, and I have to manually…

Outlook | Web | Outlook.com | Settings
asked 2026-08-20T16:57:40.63+00:00
Rich Goldberg 166 Reputation points
answered 2026-08-22T09:44:28.1866667+00:00
Hornblower409 13,825 Reputation points