1,355 questions with Microsoft 365 and Office | Install, redeem, activate | For education | Other tags

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2 answers

I want to change the email address that I use to connect to Microsoft Office.

Registered accounts are not available as they are university accounts and have expired. Want to change your email address to work? How is it done?

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-08-31T00:27:29.3633333+00:00
Blake Solene 0 Reputation points
commented 2026-09-01T01:40:25.43+00:00
BabybooHN 2,695 Reputation points Independent Advisor
1 answer

It seems this bundle was too good to be true

I bought an Acer nitro V 15 for my daughter for school. When we went to claim the bundle and get her verified, we were sent a message that she couldn't be validated even though she used her school .edu email account. Upon looking at the terms we see that…

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-08-31T09:07:51.62+00:00
Nomad Vagabond 0 Reputation points
answered 2026-08-31T09:38:46.2966667+00:00
Stefan Blom 350.5K Reputation points MVP Volunteer Moderator
1 answer

Voucher-claim

How to find whether I have a voucher or not, because I'm a student

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-08-28T10:57:06.06+00:00
UKESH S 0 Reputation points
commented 2026-08-30T14:31:33.13+00:00
Hin Vo 350 Reputation points Independent Advisor
1 answer

Need help claiming my ultimate college bundle

Recently purchased a surface pro and need help claiming my ultimate college bundle, I made two microsoft accounts, 1 for school with the .edu email and a personal account, do I just have to wait?

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-07-14T01:32:48.3466667+00:00
Robera Assefa 5 Reputation points
commented 2026-08-27T23:26:21.5866667+00:00
Jade Ng 15,135 Reputation points Microsoft External Staff Moderator
1 answer

Problem with Whiteboard operation

I'm having trouble with Whiteboard. An error pops up, or the application stops working or even when it loads, it gets stuck after a while. I tried logging in again, uninstalling apps, tried in the browser, but nothing worked.

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-08-25T01:08:30.4633333+00:00
Walsh Keira 0 Reputation points
edited an answer 2026-08-26T15:04:57.6666667+00:00
Hani-Ng 805 Reputation points Independent Advisor
2 answers

How do I redeem my student license

Good morning I am hereby requesting support for the installation of the student license, I tried to carry out the procedure on my own, but I am blocked by a message suggesting me to request the license directly from the IT department as if the…

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-08-18T01:44:42.6566667+00:00
Ellis Charlotte 0 Reputation points
answered 2026-08-18T02:16:30.4066667+00:00
Elena-VH 1,320 Reputation points Independent Advisor
1 answer

Minecraft Education Accounts

I am interested in ordering Minecraft Education for my classroom. Our school does not have any Microsoft products currently. I am from a smaller district that is unfamiliar with Minecraft Education. I have used it at my previous school and was not in…

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-08-15T18:38:32.9+00:00
Tara Bova 0 Reputation points
commented 2026-08-16T15:13:39.9966667+00:00
Jayden-P 2,280 Reputation points Independent Advisor
2 answers

AI Summary Appears in Word Even Though Copilot Is Disabled

After a Windows update installed overnight, an AI-generated summary started appearing at the top of my Word documents. I had previously disabled Copilot in Word, and I have verified that it remains turned off. The Copilot icon is still grayed out,…

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-08-13T11:58:48.5466667+00:00
Bailey Amber 0 Reputation points
edited an answer 2026-08-14T17:48:03.96+00:00
Alina Le 4,900 Reputation points Independent Advisor
1 answer

Back to School Ultimate Bundle

I just bought a new PC, that qualified for the deal at Best Buy. I just set it up, with my personal email, as was recommended and am now trying to figure out how to link my student email as to be able to claim the bundle. I have been at it for about 2…

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-08-12T17:39:24.12+00:00
Isabella 0 Reputation points
answered 2026-08-12T21:36:08.7433333+00:00
Allan Solomon Mejia 7,405 Reputation points
2 answers

MS Office does not run on the desktop.

MS Office does not run on the desktop. Outlook works fine, but when I launch Office (Excel), the following keeps appearing. I tried uninstalling and reinstalling Office, but... it won't uninstall either. Please reply.

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-08-11T05:40:10.2266667+00:00
Moore Jessica 0 Reputation points
commented 2026-08-12T03:25:34.74+00:00
Jade Ng 15,135 Reputation points Microsoft External Staff Moderator
1 answer

Ultimate College Bundle

I need to speak to a live agent regarding the ultimate college bundle regarding the setup of my new PC.

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-08-07T03:42:55.02+00:00
iris medrano 0 Reputation points
commented 2026-08-11T03:57:06.12+00:00
Elena-VH 1,320 Reputation points Independent Advisor
1 answer

My Student Offer cannot get

I apply the student offer but i cannot get it it displlay the net verified so i can send you mys tudent id card and relavant details you can get support for the get my offer

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-08-10T17:27:24.9066667+00:00
S Tharusha 0 Reputation points
answered 2026-08-10T17:50:52.6166667+00:00
Kiran Fida 0 Reputation points
1 answer

Microsoft Help desk hangs up on me

I've been trying for 2 days to get my student bundle activated after purchasing a Surface Laptop for college. It will not recognize my purchase as part of the bundle. I just got hung up on by the helpdesk after waiting for over 1 hour on hold. I'm no…

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-08-02T21:24:22.7166667+00:00
Riley Angelo 0 Reputation points
commented 2026-08-04T01:25:14.5733333+00:00
BabybooHN 2,695 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Does one Authenticator app work for multiple schools?

Hi, I use the Authenticator act for the college I currently teach in. This Fall I am teaching courses at a second college. Do I need to download the app for both schools or can I simply use the current app at any school that uses the…

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-07-29T19:11:11.07+00:00
Joseph Smith 20 Reputation points
commented 2026-08-02T15:32:03.4733333+00:00
Kai-L 17,990 Reputation points Microsoft External Staff Moderator
2 answers

cannot able to verify my student email provided by college for creating student azure account.

cannot able to verify my student email provided by college for creating student azure account. it is collegename.ac.in email id provided by college as a proof that i'm a student of the respective college but, when creating a azure student account it…

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-06-11T09:01:38.54+00:00
sohail shaik 0 Reputation points
answered 2026-07-31T17:04:57.7566667+00:00
Lucas Fischer 0 Reputation points
1 answer

How do I verify I'm a student

Hi! I'm a student. I have registered an account using my student-email-address. What is the next step?

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-07-28T11:56:04.42+00:00
commented 2026-07-29T15:37:30.21+00:00
Julie Huynh 2,980 Reputation points Independent Advisor
1 answer

not getting college bundle redemption

I purchased an hp omnibook 3 under the college bundle promotion i never recieved any updates emails or pop-ups to redeem the bundle and best buy said it was on your end not theirs is there anything you can do i'm posting wiht my student email to prove…

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-07-25T15:58:42.17+00:00
Westfall Chloe 0 Reputation points
answered 2026-07-25T16:46:14.16+00:00
Lia V 8,115 Reputation points Microsoft External Staff Moderator
1 answer

account needs to be verifty

its not allowing me to save my school work or download it . its saying needs to vertify.

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-07-23T23:50:30.4733333+00:00
shaneka 0 Reputation points
edited a comment 2026-07-25T04:04:23.92+00:00
Jade Ng 15,135 Reputation points Microsoft External Staff Moderator
1 answer

Office 365 a3 license cant download

so i tried to install, office 365 a3 licence from my uni account. but it kept popup this error? i tried use the SaRa troubleshoot to uninstall any remaining office app, but the uninstallation failed as it they cannot find any office products. saw help to…

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-07-20T07:54:15.7933333+00:00
Naha 0 Reputation points
commented 2026-07-22T14:31:33.5133333+00:00
Liora D 18,910 Reputation points Microsoft External Staff Moderator
3 answers

why can i not connect to anything on Minecraft education edition, it says (connection timed out)

I have checked everything, but it still does not work. I have checked: internet connection antivirus or firewall, Updates, version incompatibility and Verifying network settings, it still does not work. can you help me?

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-04-20T10:54:25.75+00:00
Anonymouse🐭 0 Reputation points
commented 2026-07-14T13:05:19.0166667+00:00
SOFIA SABADO 0 Reputation points