267 questions
267 questions with Surface | Surface Laptop | Sound and camera tags
2 answers
My volume is not going up or down, stays mute and Accidently deleted senary audio.
I really don't know why I did this, but my computer stays on mute (when i turn the volume up or down with the F3 and F4 keys, it doesn't work.) and I tried to follow a tutorial on how to fix it, and I accidentally deleted Senary Audio. I don't know if…
Surface | Surface Laptop | Sound and camera
asked 2026-06-29T10:14:42.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 68%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELD%3C/text%3E%3C/svg%3E)
Lola Davis
0
Reputation points
commented 2026-07-02T06:58:32.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
12,235
Reputation points Microsoft External Staff
Moderator
8 answers
Troubleshoot camera
The camera on my laptop is not working it says that it's either blocked or there's a button on the keyboard to push to make the camera work again but I don't know how to do that so I need help getting my camera working
Surface | Surface Laptop | Sound and camera
267 questions
asked 2026-03-01T09:03:17.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 49%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWJ%3C/text%3E%3C/svg%3E)
White, Joanna
170
Reputation points
commented 2026-06-24T19:01:16.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 11%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jenkins-Simmons, Patricia
0
Reputation points
1 answer
audio auricolari
Non riesco a sentire l'audio attraverso cuffie auricolari Bluetooth sbs one color. Le cuffie vengono riconosciute , associate, connesse e messe come dispositivo audio output predefinito. Cliccando sulle cuffie riesco a gestire lo start e lo stop dei…
Surface | Surface Laptop | Sound and camera
267 questions
asked 2026-06-22T17:06:35.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 57.99999999999999%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
enrico suppa
0
Reputation points
commented 2026-06-24T07:57:37.7833333+00:00
Clary-N
12,235
Reputation points Microsoft External Staff
Moderator
2 answers
blue tooth connection to external speakers
trying to change speaker settings to play on an external speaker via bluetooth and it is not connecting
Surface | Surface Laptop | Sound and camera
267 questions
asked 2026-06-21T12:47:22.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 7.000000000000001%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
Livingstone McDonald
0
Reputation points
answered 2026-06-22T14:26:24.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Access issues to laptop web camera
I cannot gain access to my laptop`s web camera. The screen is black no web camera image. I have an android device connected to my laptop and the android camera is activated. The key board web camera works although the face web camera does not work.
Surface | Surface Laptop | Sound and camera
267 questions
asked 2026-06-12T00:54:13.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 6%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Aaron Timbers
20
Reputation points
accepted 2026-06-12T01:05:41.8866667+00:00
Aaron Timbers
20
Reputation points
2 answers
Surface Laptop 7 for Business, Bluetooth and Teams Audio Issues
We have a Windows Surface on Windows 11 25H2 that will drop audio and mic drivers completely while using Bose Bluetooth headphones. This is a recurring issue. Bluetooth functionality continues to work (mouse is Bluetooth and stays connected) The…
Surface | Surface Laptop | Sound and camera
267 questions
asked 2026-05-21T15:40:16.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 86%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAY%3C/text%3E%3C/svg%3E)
Alex Yourish
0
Reputation points
answered 2026-06-02T11:36:08.71+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
2 answers
Camera is not working
I turned off my laptop camera. I tried to turn the camera back on but error message appears - Can't start your Camera with code A00429F
Surface | Surface Laptop | Sound and camera
267 questions
asked 2026-05-28T10:35:35.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 61%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENF%3C/text%3E%3C/svg%3E)
Nora Falconer
5
Reputation points
commented 2026-05-30T07:43:16.88+00:00
Clary-N
12,235
Reputation points Microsoft External Staff
Moderator
2 answers
How do I pair Helen's AirPods Pro with my surface laptop
I cannot pair my apple ipods pro to my surface laptop. I can see everything in my entire house except my ipods pro
Surface | Surface Laptop | Sound and camera
267 questions
asked 2026-05-16T21:11:23.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 40%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHW%3C/text%3E%3C/svg%3E)
Helen Wells
0
Reputation points
answered 2026-05-17T01:00:31.4933333+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Uncover Camera
My camera was working in my laptop, suddenly it says my Camera is covered, but it is not. How do I Uncover the Camera? My laptop is Dell Pro 14.
Surface | Surface Laptop | Sound and camera
267 questions
asked 2026-05-07T21:04:28.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 66%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESF%3C/text%3E%3C/svg%3E)
Sangel, Felino (TX57)
20
Reputation points
answered 2026-05-07T21:07:52.4833333+00:00
Sangel, Felino (TX57)
20
Reputation points
1 answer
Comment débloquer ma caméra?
Ma caméra ne fonctionne pas. J'ai ce message: "votre caméra signale qu'elle est bloquée ou désactivée par un commutateur ou un bouton sur votre appareil. Débloquez-le ou activez le commutateur pour l'utiliser". Mais je ne vois pas de quel…
Surface | Surface Laptop | Sound and camera
267 questions
asked 2026-04-29T10:56:17.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 49%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECE%3C/text%3E%3C/svg%3E)
CHRISTINE ECHE
0
Reputation points
commented 2026-05-01T06:28:27.8166667+00:00
Clary-N
12,235
Reputation points Microsoft External Staff
Moderator
2 answers
sound system
i cannot connect my speaker to my laptop (it's with wire) i tried a different speaker but it's stil cannot
Surface | Surface Laptop | Sound and camera
267 questions
asked 2026-04-27T16:05:42.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 86%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jayhar Solaiman
0
Reputation points
commented 2026-04-30T08:56:21.0766667+00:00
Clary-N
12,235
Reputation points Microsoft External Staff
Moderator
2 answers
Apple Music not playing thru earphones
I'm using Apple Music on Surface Laptop 4, Windows 10 22H2. The sound was playing when I connected with the Airpod Pro but not with the 3.5mm headphones. I tried to tbs but show no error.
Surface | Surface Laptop | Sound and camera
267 questions
asked 2026-04-18T13:27:58.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 57.99999999999999%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Joy Dang
0
Reputation points
answered 2026-04-19T01:53:25.12+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
3 answers
One of the answers was accepted by the question author.
My mute botton is delayed for a couple seconds- can i fix this?
Hi, I've noticed this issue recently where my mute button is delayed for a couple seconds before working. I've tried updating my laptop, restarting, updating audio drivers, even tried uninstalling and reinstalling them, also have done the…
Surface | Surface Laptop | Sound and camera
267 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 48%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 59%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
2 answers
The camera on my laptop is not working it says that it's either blocked or there's a button on the keyboard to push to make the camera work again but I don't know how to do that so I need help getting my camera working
The camera on my laptop is not working it says that it's either blocked or there's a button on the keyboard to push to make the camera work again but I don't know how to do that so I need help getting my camera working
Surface | Surface Laptop | Sound and camera
267 questions
asked 2026-04-06T16:51:27.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 34%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Rabiul Hossen
0
Reputation points
answered 2026-04-06T17:58:12.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
105.4K
Reputation points
Independent Advisor
3 answers
how to fix microphone issues
so i tried to record a video but the sound wasnt clear, there r those noises and i cant really hear my voice
Surface | Surface Laptop | Sound and camera
267 questions
asked 2026-03-26T06:28:02.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 77%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENA%3C/text%3E%3C/svg%3E)
nazwa anjay
0
Reputation points
commented 2026-03-31T04:28:08.7333333+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
2 answers
Surface Laptop 7th edition, Win 11 - camera stopped working
All was well until a week ago, now onboard camera doesn't appear to be recognised. Device manager shows camera and reports "working normally" - but camera doesn't appear as option in software such as Zoom (or to log-on with…
Surface | Surface Laptop | Sound and camera
267 questions
asked 2026-03-26T14:00:23.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 1%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Ian
0
Reputation points
answered 2026-03-27T00:06:03.2433333+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
3 answers
camera not working
open camera up light on camera on top of laptop is not showing green light so the camera screen is blank cant see anything
Surface | Surface Laptop | Sound and camera
267 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 72%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
2 answers
microphone in sound
it happened randomly one day and cant change it when i speak through the microphone i can hear it in my ears its never done it before only within the past couple months its done it how do i change this?
Surface | Surface Laptop | Sound and camera
267 questions
asked 2026-03-08T12:14:50.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 88%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
: Reice
0
Reputation points
answered 2026-03-09T11:19:20.7833333+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
2 answers
No audio, speaker icon turns on and off
I have tried restarting my computer multiple times, uninstalling devices, and playing sound but nothing is working. I may bring it to best buy where i bought it to see if they can help because i do not know what else to do. The last time the speakers…
Surface | Surface Laptop | Sound and camera
267 questions
asked 2026-03-05T23:09:44.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 78%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Angelina Padilla
0
Reputation points
answered 2026-03-06T08:06:48.7066667+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
2 answers
Audio crackling popping surface laptop 7 snapdragon laptop
I recently purchased a certified refurbished surface laptop 7 with snapdragon plus processor from ebay. It looks and works like new and it's a great laptop, however I've notice there are random popping / crackling sounds in the audio. It seems to…
Surface | Surface Laptop | Sound and camera
267 questions
asked 2025-07-12T18:37:19.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 87%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
ripperkac
0
Reputation points
commented 2026-03-03T23:40:21.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 84%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EET%3C/text%3E%3C/svg%3E)
Emmanuel Taiwo
1
Reputation point Microsoft Employee