1,308 questions
1,308 questions with Surface | Surface Laptop | Performance and maintenance tags
2 answers
Microsoft Model 1866 do not install Fortect- Bitlocker blocks Surface Laptop
I Installed Fortect and when restarting, Microsoft 1866 Surface Laptop asked for Bitlocker Key which I obtained and entered docens of times and always appeared: THE DEVICE HAD A PROBLEM AND COULD NOT BE REPAIRED Tried everything for two days without…
Surface | Surface Laptop | Performance and maintenance
asked 2026-06-30T01:56:26.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 78%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Sergio Nuno ARRAYAN-Robinson Helicopter in Chile
0
Reputation points
answered 2026-07-01T13:45:11.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
22,935
Reputation points Microsoft External Staff
Moderator
1 answer
Surface laptop go 1 gen heating up issue
Hello, I recently purchased the 1st generation of Surface Laptop as a refurbished product and I think this product has quite a lot of heat Even a little bit makes a lot of heat and loud fan noise When I looked it up on Google, I think there are a lot of…
Surface | Surface Laptop | Performance and maintenance
1,308 questions
asked 2026-06-30T02:01:57.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 84%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Hwanwoong Cho
0
Reputation points
commented 2026-07-01T08:51:03.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
7,790
Reputation points Microsoft External Staff
Moderator
1 answer
Touchscreen issues using ROBLOX on Microsoft surface laptop
I have been having issues with using the touchscreen on my device for Roblox. The main issues are the camera switching from being freely rotatable to locking to a zooming mode, stuck inputs ex. jumping/moving even after I stop touching the screen and…
Surface | Surface Laptop | Performance and maintenance
1,308 questions
asked 2026-06-27T17:30:36.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 4%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
BenF
0
Reputation points
commented 2026-06-29T00:08:59.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
1 answer
Make laptop stop trying to update/updating when internet is off!!!
I have had a Surface Laptop Go 2 about 3-4 years and the thing I hate the most about it is when I tell it not to update and I have to charge my computer EVEN WHEN I TURNOFF THE INTERNET AND PUT IN AIRPLANE MODE it reboots my whole computer and closes all…
Surface | Surface Laptop | Performance and maintenance
1,308 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 47%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
The request is blocked - When trying to print a return Label
When I try and print a Surface Laptop return lable I get the message "The request is blocked" I have tried 3 differnt browers 4 different computers, including my phone 3 different networks I am sure the problem is on the Microsoft server…
Surface | Surface Laptop | Performance and maintenance
1,308 questions
asked 2026-06-23T09:56:58.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 78%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
John Adams
20
Reputation points
commented 2026-06-24T13:02:42.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
6,335
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Laptop 7 for Business continues to suffer from spontaneous reboots after coming back from Microsoft service
My Surface Laptop 7 for Business has been spontaneously rebooting ever since I purchased it new from Microsoft for over $2500 in December 2025. It will appear to function normally for hours or sometimes days but experiences literally random, spontaneous…
Surface | Surface Laptop | Performance and maintenance
1,308 questions
asked 2026-06-23T22:38:48.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 75%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Tad
0
Reputation points
answered 2026-06-24T02:17:13.2933333+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
1 answer
Surface Laptop 7 Snapdragon® X Hissing sound after shutdown
My 6 month old Snapdragon® X Plus (10 Core) is making a hissing sound for a couple of seconds after shutdown. Not necessarily every time. Somewhere I read this is coil whine, but I don’t really know. Should I be concerned about this? The laptop behaves…
Surface | Surface Laptop | Performance and maintenance
1,308 questions
asked 2026-06-20T13:53:54.6533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 51%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
George S
0
Reputation points
answered 2026-06-20T15:29:40.94+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
1 answer
Buy Surface laptop 8 with 2TB SSD
I would like to buy Surface Laptop 8 with 2TB SSD. Pls advice.
Surface | Surface Laptop | Performance and maintenance
1,308 questions
asked 2026-06-20T07:13:16.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 98%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWB%3C/text%3E%3C/svg%3E)
Wei Bin Lim
0
Reputation points
edited a comment 2026-06-20T09:24:47.49+00:00
ppavle
5,475
Reputation points
Volunteer Moderator
3 answers
One of the answers was accepted by the question author.
How can I remove McAfee Norton Pop Ups on Windows 11? It is not showing up on Apps or Task Manager.
I have a 1 year old Surface Pro 11 with Windows 11 and have followed suggestions for removing McAfee/Norton Pop-Ups but there are no McAfee Apps in the Apps list or in Task Manager. I'm looking for a solution to this problem or any help the community…
Surface | Surface Laptop | Performance and maintenance
1,308 questions
asked 2026-02-09T22:06:07.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 6%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERE%3C/text%3E%3C/svg%3E)
Rick Eisen
20
Reputation points
commented 2026-06-16T01:13:50.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 86%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jo Hannan
0
Reputation points
5 answers
My surface motherboard failed -- how do I get help from Microsoft
My Surface Motherboard failed less than a year into ownership. Best Buy and the Microsoft approved local repair shop both confirmed its failure. I cannot go online with it because it has failed. When I try to call Microsoft, I am in AI hell with no…
Surface | Surface Laptop | Performance and maintenance
1,308 questions
asked 2026-06-11T14:15:55.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 86%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Curt Bechler
0
Reputation points
answered 2026-06-12T23:48:13.53+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
2 answers
Keys wearing out - Surface laptop within a service plan period
I have a 4 year extended service plan for my Surface Laptop and it's within the coverage period. The keys are starting to wear out through cosmetic surface damage. I need to have the keys replaced. The online help sends me in circles asking me to contact…
Surface | Surface Laptop | Performance and maintenance
1,308 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 82%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
1 answer
Microsoft support does not exist--how do I find help
Every time I try to get help, I am placed in AI hell!!! There are no living agents working for Microsoft. My motherboard failed. The local Microsoft Support Center said they cannot send it in for me. I try to get support and AI never provides a means…
Surface | Surface Laptop | Performance and maintenance
1,308 questions
asked 2026-06-11T14:26:56.2566667+00:00
Curt Bechler
0
Reputation points
commented 2026-06-11T18:58:21.52+00:00
Curt Bechler
0
Reputation points
1 answer
keyboard not working
My Surface laptop keyboard not working (It looks this begins after downloading some apps.) The Esc button works sometimes.
Surface | Surface Laptop | Performance and maintenance
1,308 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 56.00000000000001%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMZ%3C/text%3E%3C/svg%3E)
2 answers
Touchpad not working
Hi, Touchpad not working, not showing in device drivers, tried the following: How to Fix the Surface Laptop HID Touchpad or TouchscreenOpen Device Manager: Right-click the Start menu or use the Windows search bar and select Device Manager.Locate HID…
Surface | Surface Laptop | Performance and maintenance
1,308 questions
asked 2026-06-06T16:05:52.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 38%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHA%3C/text%3E%3C/svg%3E)
Helen A
0
Reputation points
answered 2026-06-07T00:54:52.1566667+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
2 answers
How to fix Outlook, Teams and search bar in task bar not working on a new surface with snagdragon
I cannot get my search bar in the task bar to work, outlook and teams will also not open - Any suggestions?
Surface | Surface Laptop | Performance and maintenance
1,308 questions
asked 2026-06-05T12:10:52.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 75%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Chief NPFD
0
Reputation points
answered 2026-06-06T01:22:59.3933333+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
2 answers
How to get a service agent for a Surface 7 Laptop ARM64?
I ordered the Laptop from Amazon Prime on 28 September, received it on 30 September. It is a Surface Laptop 7 AI Copilot + PC for Business, 13.8” 2k Touchscreen, Snapdragon XPlus, 16GB, 1TB SSD, sold by Issaquah Highlands Tech. It is currently under…
Surface | Surface Laptop | Performance and maintenance
1,308 questions
asked 2026-06-03T18:05:36.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 10%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
David Morin
0
Reputation points
commented 2026-06-05T01:16:46.2033333+00:00
S.Sengupta
30,991
Reputation points MVP
Volunteer Moderator
1 answer
MS Surface Laptop 7th Edition Qualcomm's Snapdragon X Series processor issues
Is anyone else having issues with the Microsoft Surface Laptop 7th Edition with the Qualcomm Snapdragon X Series processor? I’ve been experiencing ongoing problems, including: Frequent system lockups/freezes Internet connectivity is dropping randomly…
Surface | Surface Laptop | Performance and maintenance
1,308 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 99%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
3 answers
Surface laptop1 After fresh installation of windows 11 , it become slow and took 143 GB without any software install
My Windows 11 was corrupted even i tried to Reset (there was a problem to resetting your PC .) and repair but did not work . So i have to install fresh windows11 by Pen-drive but after installation it occupied 143 GB without any software installation…
Surface | Surface Laptop | Performance and maintenance
1,308 questions
asked 2026-05-31T08:53:06.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 23%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
M An
0
Reputation points
commented 2026-06-03T14:22:51.37+00:00
Barb Bowman
80,795
Reputation points MVP
Volunteer Moderator
2 answers
Need to finish Support <PII removed>
Have external and everything ready to complete case <PII removed> Thanks <PII removed>
Surface | Surface Laptop | Performance and maintenance
1,308 questions
asked 2026-05-27T16:38:37.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 28.999999999999996%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
Tomas Lundstrom
0
Reputation points
edited an answer 2026-05-29T10:41:59.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
17,980
Reputation points Microsoft External Staff
Moderator
2 answers
surface laptop 7 snapdragon x elite 32 gb ram 1 tb hdd
Hi i have just purchased a surface laptop 7 snapdragon x elite 32 gb ram, i am having all sorts of issues with this laptop search, if i try to search using the search box Home screen alongside windows loge nothing will type if i click the windows logo…
Surface | Surface Laptop | Performance and maintenance
1,308 questions
asked 2026-05-23T19:06:21.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 25%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENH%3C/text%3E%3C/svg%3E)
Neil Harvey
0
Reputation points
commented 2026-05-28T02:15:47.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 28.999999999999996%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Tim
0
Reputation points