2,735 questions with Outlook | Web | Outlook on the web for business | Email tags

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1 answer

Outlook webmail frozen in the light version and unresponsive

A week or so ago I switched my outlook webmail version (in Options > Outlook version) to "light mode". I would like to switch back to normal mode now. However, whenever I log onto my webmail, very few things that I click on are responsive. I…

Outlook | Web | Outlook on the web for business | Email
asked 2026-07-02T08:38:41.5566667+00:00
Aneesh 0 Reputation points
commented 2026-07-02T13:13:34.9266667+00:00
Demi-N 18,735 Reputation points Microsoft External Staff Moderator
1 answer

outlook emails full can't empty

My emails is full and I emptied yesterday and it is all back and full again. what am I doing wrong to

Outlook | Web | Outlook on the web for business | Email
asked 2026-07-02T11:12:01.11+00:00
Diane Dyer 0 Reputation points
edited an answer 2026-07-02T11:49:07.0533333+00:00
Jayden-P 24,710 Reputation points Microsoft External Staff Moderator
1 answer

Outlook hangs and fails to open after a windows 11 update

UTC Date: 2026-07-01T08:59:16.853Z Client Id: Session: Client Version: 20260619010.12 BootResult: fail Back Filled Errors: Unhandled Rejection: SyntaxError: Failed to execute 'json' on 'Response': Unexpected end of JSON…

Outlook | Web | Outlook on the web for business | Email
asked 2026-07-01T09:03:16.5033333+00:00
Anna Tow 0 Reputation points
commented 2026-07-02T10:14:12.4733333+00:00
Jayden-P 24,710 Reputation points Microsoft External Staff Moderator
1 answer

Attachments does not go out with the mail when scheduled to send later.

I have a job search email exchange this week, and in the particular circumstances here I needed to use my school outlook email to sent my updated resumes to a guy. I know of the file size caps of outlook, so I compressed the resume pdf to about 12mb, but…

Outlook | Web | Outlook on the web for business | Email
asked 2026-07-01T16:06:53.6833333+00:00
He, Michael 0 Reputation points
commented 2026-07-02T03:31:02.5066667+00:00
He, Michael 0 Reputation points
1 answer

In the latest Outlook webmail my unread search folder in favourites has disappeared - How do I get it back?

Amongst the downgrades in the latest update, the search folder with unread mail has been removed. There is no obvious way to get it back.

Outlook | Web | Outlook on the web for business | Email
asked 2026-06-30T08:15:30.89+00:00
Tim 0 Reputation points
commented 2026-07-01T14:34:23.79+00:00
Gabriel-N 19,595 Reputation points Microsoft External Staff Moderator
1 answer

Notification Overkill - Outlook Constant Toast Notifications for Drafts and Sent Emails

Microsoft is really bungling up the launch of the new Outlook. Today I am getting random toast notifications for sent email and drafts in addition to received email. It does not matter what version I use - Web, New Desktop Client, or Old Desktop Client.…

Outlook | Web | Outlook on the web for business | Email
asked 2026-07-01T13:53:31.4166667+00:00
Ruge, Steve 0 Reputation points
edited an answer 2026-07-01T14:30:59.8266667+00:00
Henry-N 15,065 Reputation points Microsoft External Staff Moderator
2 answers

In the new Microsoft webmail, the number of move to options has been much reduced. - How do I change it.

In the new Microsoft webmail, the number of move to options has been much reduced. - How do I change it.

Outlook | Web | Outlook on the web for business | Email
asked 2026-06-30T08:17:58.83+00:00
Tim 0 Reputation points
commented 2026-07-01T11:35:18.2266667+00:00
Liora D 17,475 Reputation points Microsoft External Staff Moderator
1 answer

Can't access outlook

I can't access my outlook emails. This is the message I'm getting. UTC Date: 2026-06-30T17:41:31.872Z Client Id: 86F48143A9CA487B8672D2779DDA5BA4 Session Id: 8f07396d-e24f-4217-8412-d43c3c93cbc3 Client Version: 20260626009.04 BootResult:…

Outlook | Web | Outlook on the web for business | Email
asked 2026-06-30T17:55:16.9966667+00:00
Jonelle Santos 0 Reputation points
answered 2026-06-30T18:30:09.5133333+00:00
EmilyS726 245.2K Reputation points Independent Advisor
1 answer

Cannot Remove Message Preview; No "Off" Option

I cannot remove the message preview in outlook. It makes it very difficult to track my emails/responses/etc. There is no "off" option under Message Preview. Please advise on how I may fix this issue.

Outlook | Web | Outlook on the web for business | Email
asked 2026-06-27T00:28:09.0533333+00:00
Olivia Bellow 0 Reputation points
commented 2026-06-30T06:44:10.87+00:00
Darren-Ng 11,775 Reputation points Microsoft External Staff Moderator
1 answer

I am unable to send emails

I am unable to send emails, think Microsoft has blocked my account. This email address has replaced mine in the sent box: /O=FIRST ORGANIZATION/OU=EXCHANGE ADMINISTRATIVE GROUP([Moderator note: Personally Identifiable Information…

Outlook | Web | Outlook on the web for business | Email
asked 2026-06-29T14:39:18.2933333+00:00
Anthony Caswell 0 Reputation points
answered 2026-06-29T16:09:43.6866667+00:00
Chris Duong 9,765 Reputation points Microsoft External Staff Moderator
2 answers

unable to add email signature

I added an email signature, however when I use the new outlook the formatting on the signature is wrong. I wanted to go back to fix the signature however it won't let me even add a new one its like the field is frozen when I go to do it.

Outlook | Web | Outlook on the web for business | Email
asked 2026-06-25T15:31:41.72+00:00
Thalia Shea 0 Reputation points
commented 2026-06-29T14:43:42.7566667+00:00
Jess-Q 12,415 Reputation points Microsoft External Staff Moderator
2 answers

My Webmail unfortunately moved to light version, how can i shift to normal version

My Webmail unfortunately moved to light version, how can i shift to normal version

Outlook | Web | Outlook on the web for business | Email
asked 2026-06-09T05:49:36.7766667+00:00
NAGALINGA CHANNADASAR 0 Reputation points
commented 2026-06-29T13:34:11.0933333+00:00
Helen Luu 1,095 Reputation points Independent Advisor
1 answer

how to convert back the interface of my web outlook

kindly assist , my outlook interface has been changed to a light version as shown in the image, kindly assist return back to main outlook version for better experience and usage, as this very version do not allow me click and use some of it tools

Outlook | Web | Outlook on the web for business | Email
asked 2026-06-25T12:24:11.03+00:00
Victor Obi 0 Reputation points
edited a comment 2026-06-27T07:13:11.34+00:00
Rin-L 22,265 Reputation points Microsoft External Staff Moderator
1 answer

I added my email account to outlook but no messages will download

I added a new work account to my outlook and it adds fine but no messages download at all, I have access to it on my phone so I know emails are coming in.

Outlook | Web | Outlook on the web for business | Email
asked 2026-06-25T12:23:59.2933333+00:00
Jon Walsh 5 Reputation points
commented 2026-06-26T14:56:23.9866667+00:00
Jess-Q 12,415 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

I cannot acces my email after migration of emails from Zoho Mail

When trying to log in, I get the following message: What should I do ? I had created an alias mailbox "[Moderator note: Personally Identifiable Information removed]" and after that set the MX records. Now I cannot see my emails at all…

Outlook | Web | Outlook on the web for business | Email
asked 2026-06-24T21:17:42.0966667+00:00
René de Wit 20 Reputation points
edited a comment 2026-06-25T20:16:46.1233333+00:00
Ruby-N 12,325 Reputation points Microsoft External Staff Moderator
1 answer

Cannot send attached file in Outlook

Cannot sent attachments in Outlook to multiple users. The files to be sent out are from a shared drive. It prompts an error of file too large but the file is only 18MB. Error prompt : "There was a problem sending this message because one or more…

Outlook | Web | Outlook on the web for business | Email
asked 2026-06-24T16:41:23.7033333+00:00
Jannette Quino 0 Reputation points
commented 2026-06-25T20:02:51.1433333+00:00
Kai-L 14,835 Reputation points Microsoft External Staff Moderator
1 answer

Mohlalerwa6

The idea is to learn more znd consider it having AI system remeber it is used for those unprivilage and doing reseach we are hear to safe south africa

Outlook | Web | Outlook on the web for business | Email
asked 2026-06-24T01:22:27.6433333+00:00
MojapeMP 1 Reputation point
commented 2026-06-24T23:32:59.2+00:00
Huy-K 13,205 Reputation points Microsoft External Staff Moderator
1 answer

Login Into Account

Hello, I am not able to receive any incoming emails to **[Moderator note: Personally Identifiable Information removed]**I am not able to rest my password as it send a code to the email above. Kindly,

Outlook | Web | Outlook on the web for business | Email
asked 2026-06-23T20:13:13.48+00:00
Argo Pointe 0 Reputation points
commented 2026-06-24T22:46:28.1033333+00:00
Jay Tr 13,455 Reputation points Microsoft External Staff Moderator
1 answer

Outlook inbox error

Hi. I am just wondering if anyone has come across this problem with a user in browser version of Outlook. When clicking on an email in the inbox, it will not open and instead it shows this error. There is no problem with the internet connection as all…

Outlook | Web | Outlook on the web for business | Email
asked 2026-06-23T11:02:18.3633333+00:00
S Swallow 0 Reputation points
commented 2026-06-23T13:40:31.42+00:00
Rin-L 22,265 Reputation points Microsoft External Staff Moderator
2 answers

Spell check isn't working in Outlook Web

Spell check has stopped working in Web based Outlook - how can i fix this?

Outlook | Web | Outlook on the web for business | Email
asked 2026-06-17T06:57:59.65+00:00
Andy Rutherford 0 Reputation points
commented 2026-06-22T10:26:21.5133333+00:00
Rin-L 22,265 Reputation points Microsoft External Staff Moderator