2,427 questions with Microsoft Advertising-related tags

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New Account Automated Suspension - Egregious Policy False Positive (Requesting Human Review)

Hello Microsoft Advertising Team and Forum Moderators, I am writing to request an urgent human review of my brand-new Microsoft Advertising account, which has been locked due to an automated "Egregious Policy Violation". I believe my account…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

427 questions
asked 2026-07-02T10:47:32.5133333+00:00
Sajad Ahmed 0 Reputation points
1 answer

Advertising in bing

Our company has been trying to do paid advertising in bing but apparently we are banned, for some reason, it,s very weird, no idea why we have never advertised only the free bing we have setup so far. Help please, as we can,t find who to contact to…

Microsoft Advertising | Manage ads | Get started
asked 2026-07-02T06:41:47.47+00:00
Scattermats Rugs & Runners 0 Reputation points
answered 2026-07-02T07:04:31.15+00:00
MS Advertising - Vahid 340 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Ads account erroneously blocked due to "egregious violations"!

Hi! My Microsoft Ads account is totally blocked due to "egregious violations". I cannot even get in to see what is going on. I cannot even imagine what they possibly may think I have done wrong. This is totally out of left field, and I'd like…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-07-01T14:49:46.9633333+00:00
Joseph Kessler 0 Reputation points
answered 2026-07-01T20:23:13.49+00:00
MS Advertising - Len 0 Reputation points Microsoft External Staff Moderator
1 answer

how to prove domain ownership with AWS DNS TXT for Microsoft advertising?

We are asked to provide proof of advertiser identification with a document like an invoice for our domain purchase, but through AWS, we have DNS TXT ownership confirmation. How are we supposed to fulfill the required element here to proceed?

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-06-30T21:35:41.58+00:00
Tiara Udziela 0 Reputation points
answered 2026-06-30T22:01:32.42+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
1 answer

KeywordPerformanceReport BidMatchType returning undocumented value "AI Optimized"

Using the Bing Ads API v13, we're seeing the BidMatchType column in the KeywordPerformanceReport return AI Optimized. This value isn't in the documented value set (BidMatchType = Broad/Exact/Phrase/Unknown; DeliveredMatchType adds Predictive), so it's…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

534 questions
asked 2026-06-30T08:42:34.15+00:00
Gaurav Yadav 0 Reputation points
answered 2026-06-30T13:04:15.42+00:00
MS Advertising - Vahid 340 Reputation points Microsoft External Staff Moderator
1 answer

How to fix "Approved Limited" and "Sensitive Content" policy status for ad assets?

Hi. I am advertising brain injury case management services in the UK on MS ads. This is a socio-medico-legal service, and we work with legal teams and families of individuals who have suffered from a brain injury at birth or a catastrophic injury at some…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

427 questions
asked 2026-06-30T09:42:05.7833333+00:00
Arsalan Khan 0 Reputation points
answered 2026-06-30T09:42:33.7533333+00:00

AI answer

1 answer

About Microsoft AD & SA360

お世話になっております。 Microsoft広告の質問をさせてください。 現在Microsoft広告とSA360を連携しておりまして、SA360上で最終URLページのサフィックスが自動連携される形となっておりまして、Micosoft広告のパラメータにmsclkidとgclidが両方付与される形になっています。また、この2つの値が同じ値が付与されておりまして、この状況が問題ある状況なのかどうか。また、msclkidの付与はMicrosoft広告が側で付与されているものなのかどうかをお伺いしたいです。 ▼SA…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

427 questions
asked 2026-06-30T03:06:18.5666667+00:00
下中健太 0 Reputation points
answered 2026-06-30T08:02:59.12+00:00
MS Advertising - Vahid 340 Reputation points Microsoft External Staff Moderator
1 answer

New Xander Contract

I received a legal notice from Xander that I need to sign a new contract. Where can I find that contract, I don't see anything when I log into my Xander account

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

427 questions
asked 2026-06-29T20:22:49.38+00:00
Thomas H. Link 0 Reputation points
answered 2026-06-30T00:02:47.9166667+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
1 answer

Bing Ads Scripts

"So in Microsoft Ads Scripts, at least in your current environment, the ad group object can add regular keywords but cannot directly add ad group negative keywords through scripts" Anyone know if this is true?

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

427 questions
asked 2026-06-29T17:28:19.1366667+00:00
JC 0 Reputation points
answered 2026-06-29T23:43:16.1033333+00:00
MS Advertising - Len 0 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Advertising UET Conversions API - Authorization Token not available

Hello, We have an active Microsoft Advertising account. Company: Alen********** UET Tag Name: Alen********** UET Tag ID: 187****** The UET tag is active and installed correctly on multiple websites. We are implementing the official Microsoft UET…

Microsoft Advertising | Reports | Universal event tracking
asked 2026-06-28T21:41:09.43+00:00
Веселин Кожухаров 0 Reputation points
answered 2026-06-29T08:22:22.27+00:00
MS Advertising - Vahid 340 Reputation points Microsoft External Staff Moderator
0 answers

Microsoft Advertising account suspended due to suspicious activity – Request for manual review

Hello Microsoft Advertising Team, My Microsoft Advertising account has been suspended due to "suspicious activity". I operate a legitimate Austrian taxi company: Company Name: MAREDD TAXI GmbH Company Registration Number: 5*****76w Business…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-06-23T19:44:59.7833333+00:00
Wien Flughafentaxi 5 Reputation points
edited the question 2026-06-23T20:23:24.69+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
1 answer

Request to Release Domain from Permanently Blocked Merchant Center

Hello, I need assistance regarding my domain​[BBQowner.com]​. My previous Microsoft Merchant Center account was suspended, and I have been informed that the account cannot be restored because it was blocked by the backend team. I understand this decision…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

427 questions
asked 2026-06-16T00:03:35.8566667+00:00
Nizar Ennaciri 5 Reputation points
commented 2026-06-23T19:48:48.9033333+00:00
Bling Lighting 0 Reputation points
3 answers

Account suspended on Merchant Centre

Within a few days of setting up a new shopping website, my domain was blocked in Merchant Centre without reason given other than some fraud allegation . I need to verify myself in order to launch an appeal but I stupidly set up the account with the…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-06-22T16:22:37.61+00:00
Mark Abernethy 5 Reputation points
commented 2026-06-23T19:46:59.21+00:00
Bling Lighting 0 Reputation points
1 answer

Microsoft Advertising account suspension due to egregious violations

my account has been blocked, the only reason provided is 'cannot lift the suspension due to egregious violation.' need someone to urgently review and advise what the issue is

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-06-23T17:33:32.23+00:00
Bling Lighting 0 Reputation points
answered 2026-06-23T18:51:13.9666667+00:00
MS Advertising - Len 0 Reputation points Microsoft External Staff Moderator
1 answer

Unable to Access Microsoft Advertising (Bing Ads) Account – No Access to Registered Email Address

Hello, I'm hoping someone can advise on the best way to regain access to our Microsoft Advertising account. We are a UK charity and have lost access to the email address currently associated with our Microsoft Advertising (Bing Ads) account.…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-06-22T08:58:35.03+00:00
Amy Helliwell 0 Reputation points
answered 2026-06-23T03:14:27.91+00:00
JenniferWastarnic-0303 0 Reputation points
1 answer

Sponsorship Request for National American Miss (NAM)

Sponsorship Request for National American Miss (NAM) Dear Microsoft, My name is Angelina Boroyan, and I am honored to have been accepted as a contestant in the National American Miss (NAM) competition. I am currently a third-year student at the…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

427 questions
asked 2026-06-22T22:58:44.2266667+00:00
Angelina E Boroyan 0 Reputation points
edited an answer 2026-06-23T00:31:52.6933333+00:00
Don Varnau 19,840 Reputation points Volunteer Moderator
1 answer

Seat Visibility Check

Hi Microsoft Support Team, Deal ID: 2724689 Publisher: Joyn CH (Goldbach) Network: 3218 Microsoft SSP Seat: 3218 DSP: Active Agent We are giving bid requests for the deal, but no impressions are being won, even after increasing the CPM significantly (up…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

427 questions
asked 2026-06-22T16:21:19.45+00:00
Evelyn Götz 0 Reputation points
edited the question 2026-06-22T21:48:45.2833333+00:00
MS Advertising - Len 0 Reputation points Microsoft External Staff Moderator
1 answer

Account Blocked, Unable to Appeal. Need Human intervention.

Hi, I created an ad account, ran a (normal business) ad campaign and the account was shutdown within 24 hours. I appealed once and uploaded our business documents and now our account is blocked. No way of contacting anyone. Need human intervention, I…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-06-22T21:44:09.31+00:00
Matthew B 0 Reputation points
answered 2026-06-22T21:44:30.53+00:00

AI answer

1 answer

Abnormal traffic decline of Microsoft Advertising in the Chinese market

A traffic anomaly hit Microsoft Advertising's local China market ad inventory at 14:00 on June 17 (Beijing Time), primarily showing as fluctuations in click volume and CPC. Morning traffic also registered a notable drop compared with the figures for the…

Microsoft Advertising | Ad performance | Performance improvement
asked 2026-06-18T07:27:28.5866667+00:00
Jason Zhang 0 Reputation points
commented 2026-06-22T10:12:48.82+00:00
Jason Zhang 0 Reputation points
1 answer

Conta Suspensa -

Minha conta foi suspensa por falta de documentação, reenviei, porém, gostaria de complementar, já que o mecanismo permite apenas um de cada vez. Como enviar os demais?

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

427 questions
asked 2026-06-20T09:11:37.3566667+00:00
Maria Sampaio 0 Reputation points
answered 2026-06-22T07:15:57.6+00:00
MS Advertising - Vahid 340 Reputation points Microsoft External Staff Moderator