Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
409 questions with Microsoft Teams | Microsoft Teams Free | Calls tags
3 answers
Skype not working, no billing address
case number for this interaction: 7103015550 Please update,
Microsoft Teams | Microsoft Teams Free | Calls
asked 2026-07-02T02:12:03.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 1%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
Siemens Traveller
0
Reputation points
commented 2026-07-02T12:17:35.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 88%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
ed manck
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Skype Dial Pad not available in Teams Free after Skype migration -
Hello, I am an active Microsoft 365 Personal subscriber. I recently migrated from Skype to Microsoft Teams Free using the same Microsoft account. My chats and contacts were transferred successfully. According to Microsoft's documentation, the Skype Dial…
Microsoft Teams | Microsoft Teams Free | Calls
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
asked 2026-06-03T18:46:59.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 66%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
Gaby Attar
20
Reputation points
commented 2026-06-30T06:03:37.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 67%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Ruwim.B
6,490
Reputation points
Volunteer Moderator
1 answer
cannot add billing address so blocks Skype credit for calls
My Skype account shows €20.60 Skype Credit. The Skype Dial Pad loads correctly, but I cannot make calls because it says I must update my billing address. Whenever I try to add a billing address, Microsoft returns 'It's not you, it's us. Sorry, we're…
Microsoft Teams | Microsoft Teams Free | Calls
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
asked 2026-06-29T08:51:24.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 4%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Tony Davis
0
Reputation points
answered 2026-06-29T10:44:37.8266667+00:00
Ruwim.B
6,490
Reputation points
Volunteer Moderator
3 answers
Background issue
The background has automatically turned blurry, and I can’t get it back to normal. I’ve tried everything I can, including clearing the cache and reinstalling the app, but nothing has worked. The web version is fine, but the issue only happens in the Mac…
Microsoft Teams | Microsoft Teams Free | Calls
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 33%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 40%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWB%3C/text%3E%3C/svg%3E)
3 answers
Can't make a call to use Skpe credit
I have HKD58.36 Skype credit, but am unable to make a call via Team to use it. I see my Skype contacts, but when I choose one and try to make a call, it does not work from either my mobile phone or my desktop. Please kindly advise. Or you'll give meback…
Microsoft Teams | Microsoft Teams Free | Calls
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 54%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
0 answers
MS Teams, Green Screen option/ toggle disappeared
Somehow the green screen feature is not present anymore in my MS Teams. I followed all the how to enable documentation, but the option is simply not there. How can I get it? Here are some information that I have seen asked on a similar thread that did…
Microsoft Teams | Microsoft Teams Free | Calls
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
asked 2026-06-21T08:34:29.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 68%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Enrico Stark
0
Reputation points
commented 2026-06-21T08:36:20.8433333+00:00
Enrico Stark
0
Reputation points
2 answers
Someone has fraudulently used my phone number on their Microsoft account
I just tried to sign into Teams for the first time on a new computer using my phone number. It appears to be associated with some email I've never seen or used before. I've been going up a wall trying to talk to a human being but now every time I try to…
Microsoft Teams | Microsoft Teams Free | Calls
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
asked 2026-06-19T20:15:33.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 41%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDJ%3C/text%3E%3C/svg%3E)
David Jochsberger
0
Reputation points
answered 2026-06-19T20:55:38.3633333+00:00
John Jefferson Doyon
76,280
Reputation points
Independent Advisor
2 answers
I need support with my skype account using my credit
I have a Skype account with $22.81 Skype Credit, but I cannot make calls. When I try to place a call, Skype requires me to update my billing address. However, the billing page does not load (blank page / light.account.microsoft.com fails), so I cannot…
Microsoft Teams | Microsoft Teams Free | Calls
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
asked 2026-06-19T17:15:52.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 5%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
timea gates
0
Reputation points
answered 2026-06-19T17:48:21.9633333+00:00
EmilyS726
245.2K
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
how do I get phone calls on Teams?
I have a Microsoft 365 family account and I would like to use Microsoft Teams as a replacement for Skype. How do I go about that?
Microsoft Teams | Microsoft Teams Free | Calls
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
asked 2026-06-16T23:18:26.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 34%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Jim Watson
45
Reputation points
accepted 2026-06-18T02:06:42.6266667+00:00
Jim Watson
45
Reputation points
2 answers
I have updated my billing address and payment method in my MSFT account for Skype paid service, but I can not make a call
I have credits in my Skype paid service under my microsoft account. And Skype asked me to update my billing address before I can continue using the service. I have updated my payment billing address, but I still can not make skype calls. It says I…
Microsoft Teams | Microsoft Teams Free | Calls
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
asked 2026-06-04T07:24:18.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 62%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGN%3C/text%3E%3C/svg%3E)
George Ni
0
Reputation points
commented 2026-06-17T21:36:57.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 25%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEJ%3C/text%3E%3C/svg%3E)
Elizabeth Jack
0
Reputation points
1 answer
How to add credit to teams skype
I transferred my Skype t0 teams, but have used the carried over credit. I can't see how to add credit.
Microsoft Teams | Microsoft Teams Free | Calls
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
asked 2026-06-17T14:18:41.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 68%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Rikki Newman
0
Reputation points
answered 2026-06-17T14:18:53.8266667+00:00
AI answer
2 answers
Teams incessantly muting me
Recently started using Teams. In last several sessions, I cannot keep my microphone UNmuted. Session consists of me as the Organizer and Presenter, and one other person. During first several meetings everything worked great; mikes, cameras, screen…
Microsoft Teams | Microsoft Teams Free | Calls
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 27%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
3 answers
how do I test an external audio device in Teams without being in a meeting?
I have a new external audio device. When I tried to use it for a call, I was able to hear the other side, but they couldn't hear me. Trying to troubleshoot while not on a call.
Microsoft Teams | Microsoft Teams Free | Calls
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
asked 2026-01-23T18:55:21.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 98%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
JOHN MARTIN
0
Reputation points
commented 2026-06-14T01:03:18.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 98%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
MICHAEL DARWYNE
0
Reputation points
2 answers
Error message when trying to change address on Teams (in order to make call using Skype dial pad and credit)
I have credit left on my skype account which has transferred to Teams. When I try to use it now it says I have to update my billing address (there isn't one saved at the moment). I have tried many times to do this over the past week but this error…
Microsoft Teams | Microsoft Teams Free | Calls
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 36%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
2 answers
How to add new billing address
How to add new billing address? Tried to use Skype to make call but the system ask me to add new billing address.
Microsoft Teams | Microsoft Teams Free | Calls
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 53%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
1 answer
my web cam for video calling purposes is not working
camera is wokring but while connecting on video call shows camera not available
Microsoft Teams | Microsoft Teams Free | Calls
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
asked 2026-06-08T16:43:26.7933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 19%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
tulsi bengani
0
Reputation points
answered 2026-06-08T17:21:30.09+00:00
EmilyS726
245.2K
Reputation points
Independent Advisor
2 answers
SKYPE Credit
I have SKYPE Credit 2.75 Eur and cant call via web browser.
Microsoft Teams | Microsoft Teams Free | Calls
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
asked 2026-06-06T10:42:33.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 84%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Vladimir Sn
0
Reputation points
answered 2026-06-06T16:02:49.63+00:00
EmilyS726
245.2K
Reputation points
Independent Advisor
4 answers
Me conecte a una sesión con mi Teams Desktop y no puedo ver la opción de multicamara en una sesión que usan multicamara
Me conecte a una sesión con mi Teams Desktop y no puedo ver la opción de multicamara en una sesión que usan multicamara, el presentador remoto esta usando Microsot Teams Rooms en windows con 3 cámaras, que muestran distintos angulos de la sala, pero en…
Microsoft Teams | Microsoft Teams Free | Calls
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
asked 2026-06-01T21:25:58.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 23%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERV%3C/text%3E%3C/svg%3E)
Rafael Velazquez
0
Reputation points
answered 2026-06-02T21:00:54.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 82%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHF%3C/text%3E%3C/svg%3E)
Hector FC
30,065
Reputation points
Independent Advisor
1 answer
Microsoft Teams on HP Pavillion. Camera does not switch on
Microsoft Teams Camera Running Microsoft Teams (versions are always updated), on an HP Pavillion. Teams camera does not work. Have checked the settings for the camera, have run full diagnostics on HP Pavillion. Cannot get the camera to work when I join a…
Microsoft Teams | Microsoft Teams Free | Calls
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
asked 2026-06-02T14:11:25.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 16%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Bill Sakaria
0
Reputation points
answered 2026-06-02T14:49:34.6666667+00:00
DaveM121
897.5K
Reputation points
Independent Advisor
3 answers
Skype refund
Since you are discontinuing Skype, I need my Skype credit refunded to me or applied to another Microsoft product.
Microsoft Teams | Microsoft Teams Free | Calls
Microsoft Teams | Microsoft Teams Free | Calls
Real-time voice or video communication between users on mobile devices or computers
409 questions
asked 2026-06-01T21:50:21.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 6%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Diana Bald
0
Reputation points
edited an answer 2026-06-02T07:07:37.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sin-D
10,745
Reputation points Microsoft External Staff
Moderator